Narwal Freo 4+

Loving the idea of mop and vacuum robot but it always has connection errors and robot is always offline. I’d like this fixed soon before we return our product.

We have been unable to add other members of the household to control the Freo, and it’s made harder by the poor translation. Many words across the app are abbreviated in ways and situations that don’t make sense: like “dev” and “mem,” and at times it’s hard to understand that the app is trying to tell you. The action in the Shortcuts app is also in Chinese, so I have no idea what it does.

The vacuum also send you notifications each time it completes any task, which is kept in the apps Message Center. ‘Great,’ another feed of notifications and red badge to ignore. Notifications have to dismissed individually, since the “mark all read” button doesn’t work. There are no granular push notification options so you only get notifications after certain types of tasks, or errors. 🙄

The app is well designed, but poorly implemented and poorly translated to English. For being a companion app for a pretty expensive robot vacuum, it needs to be fixed if the company wants me to believe it takes the Freo product seriously.

Not sure why but the robot and base station seems to loose network connection on the app. It is on the safe list on my network. The app itself is easy to use but just annoying that you have to go through many steps to create a schedule. Edited: my original review I had network issues, but now Narwal addressed the issues and fix the errors. I bump the review to 4 star. Still lacking on the app because it takes too many steps to create a schedule.