The NorthStar Connect® Remote Services app gives you complete control of your Honeywell security system, thermostats, lighting, locks and more, plus the ability to receive text messages and email alerts, view live video and see your video doorbell events, locate vehicles or assets*— in real-time where ever you are 24 hours a day.

Requirement: Compatible Honeywell security systems with a subscription to NorthStar Connect Remote Services. Please contact your security professional for additional information.

Feature Highlights:
· Arm or disarm your security system
· Turn lights on or off
· Adjust thermostat temperature
· Unlock or lock doors
· Control an August Smart Lock
· Create Smart Scenes with a Wizard guide for convenience
· View your live video and video events
· See your SkyBell video doorbell events
· Receive email and text alerts about events in your home or business including alarms, extreme temperature changes, motion detected in restricted areas, movement of valuable items, and more
· Language support for: English, Latin American Spanish, French Canadian, Brazilian Portuguese
· Secure Login with your fingerprint
· Locate vehicles or assets
· Create users and manage their security system codes
· Test Drive Demo

What’s New

Version 5.7.6

What's New in This Version Describe what's new in this version of your app, such as new features, improvements, and bug fixes.
An exciting update to improve your connected experience.
•Intelligent privacy for HD cameras. When enabled, your camera will automatically turn on privacy mode when you disarm your system, and turn off privacy mode when you arm your system. Privacy mode stops your camera from streaming and recording, reducing unnecessary notifications and events. Enable this new feature in each camera’s settings page.
•Additional stability enhancements. We continue to work on fixes and improvements, so stay tuned for updates.

Ratings and Reviews

4.4 out of 5
6K Ratings

6K Ratings

Forchangos ,


Northstar as a company has been great and has a great response time when trying to upgrade, but when getting someone out, it’s at least a week out. Had a problem with the SkyBell and took about a week for someone to come out. The camera that I got I’ve also had problems and it took a couple of times to call to finally get a technician to call back in a few days. To let me know when he’d come out. And again it’s still giving me issues here and there. It makes me not want to call anymore. The camera is a little on the lame side side. My Arlo at least you could see on your list of events if it’s something you want to see through a quick screenshot on the side of your event list. But here you have completely no idea what your looking at. There’s really not much on settings that could be moved around. Like length of recording time. But anyways it feels like they’re behind on their technology.

Jonathan C (not happy) ,

Stuck in a contract and I hate it

I have had issues with my Northstar security systems for MONTHS now. From the doorbell that ONLY rings on my phone (which doesn’t even work anymore) to the sensors not working, to the whole concept of being tied down for 5 years...I am not happy. I finally served my 3 years with ADT and got out as soon as I could, just for some salesman to come in and convince me that Northstar was different and that I wouldn’t regret my decision....I like any other human being want to protect my family, so security systems seem like the logical path to go. I’ve been so displeased with my system since making the purchase that I don’t even use it anymore. I’ve called several times to try and get these issues fixed...but always get the run around or get told “I’m not the person who can do that function for this number” I’ve been trying to get this fixed and I have been honoring my end of the bargain (ie paying $60+ a month for a security system that I don’t even use) while the reps st Northstar aren’t living up to their end...why should I be forced to live up to my end of the bargain (and be trapped in a 5 year contract) and Northstar doesn’t have to live up to their end...which is timely and exemplary customer service and blah blah... go for Simply Safe and stop letting these companies run you dry and tie you down with contracts!!!

BSCarla ,

Will not recommend!!!

I just signed up for this service on July 7,2018. Since installation I have had to change the batteries for the digital thermostat 3 times! They installed a defective thermostat. The first time I called customer service, 3 days after NEW installation, they just told me what to do and didn’t even care. Didn’t wait to see if changing batteries was the problem asked me to call back if problems continued. So a week a later AGAIN air condition out because batteries were dead. Again bought new batteries to get it going. Another week later AGAIN out. So I called customer service again, after 45 min waiting, they tell me I must have a bad thermostat and that they will SHIP. me a new one in 3 days. Can you believe that! In this heat! So AGAIN had to buy new batteries and still haven’t received the new thermostat! It’s now past 3 days! So I’m just waiting for the batteries to die again! Ridiculous! I told them they had no problem sticking me with a 5 year contract and taking my money but they couldn’t make their error right for me! Told me they couldn’t compensate me for anything! 😡😡 I do NOT recommend this company! Biggest mistake I’ve ever made!


Northstar Alarm Services, LLC
218.7 MB

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.


English, French, Portuguese, Spanish

Age Rating
Rated 4+
© Northstar Alarm Services, LLC


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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