Oneleaf: Health & Relaxation 17+

Update 9/5: The developer graciously refunded the charges for the subscriptions that I didn’t intend of signing up for. There was definitely some confusion on their site and I don’t think it was initially clear that I was signing up for an immediate subscription. I’m glad they are willing to hear feedback and resolve issues.

Update 7/31: I received a response from the developer stating it’s completely impossible to be charged immediately for a 7-day free trial because the system works perfectly. I don’t exactly believe it’s perfect given my experience and the fact that I was offered a free trial, not once but twice and then charged immediately for two memberships. As requested, I emailed the developer and hopefully they will resolve this by issuing a full refund for the charges that I incurred. I signed up for the 7-day free trial and I was immediately charged for the membership. I tried to file a claim for a refund and it was denied. Don’t sign up for a free trial if you don’t any to make an immediate purchase. Very disappointed.

We apologize for any inconvenience you have experienced. However, we want to assure you that it is completely impossible for you to be charged immediately upon signing up for the 7-day free trial. This practice is against Apple’s rules, and our app undergoes regular reviews to ensure compliance with all guidelines.

The 7-day free trial is designed to work perfectly, allowing you to explore our services before any payment is made. If there was any confusion or issue with your trial, we would like to address it immediately.

Please reach out to us at hello@oneleafhealth.com or call us at (209) 822-2270 so we can resolve this matter for you.

Edit: after I posted a negative review the company contacted me immediately and offered a very polite and sincerely apologetic response. They gave me a tip about lowering the music volume, and later updated their email to say it will be fixed on the next update later this week. In addition to this review I had sent them an email asking for a partial refund, and they explained how to apply to the App Store for it.

I was impressed by their sincerity and helpful attitude and considering that I’ve had the app for six months, I decided that I wouldn’t apply for the refund. The music volume issue didn’t occur on some of the sessions; the weight loss ones were good. I’m editing my review to five stars.

Overall, I’ve neglected to listen to the sessions consistently and frequently, and I’m sure I should be more diligent if I want the full benefits of the program.

Old review before edit:
I tried two sessions today, Gut Breathing and Negativity Clearing, because I was feeling quite stressed. In both of them the music totally overwhelmed the voice of the woman who was guiding the narrative. The music follows a pattern of swelling and ebbing and as it swells it’s impossible to hear her soft voice. I previously tried the weight loss sessions and didn’t experience this problem to such an extent. It was awful to be unable to access the help I needed, especially when I was stressed. I regret buying One Leaf.

I'm sorry to hear that you're experiencing this issue. In the app, there's a feature on the listening screen that allows you to adjust the background music volume. You can try using this feature, and it should help resolve the problem. Please reach out to us at hello@oneleafhealth.com or by calling (209) 822-2270, and we can work together to solve this issue.

Not sure what’s going on with this app and weight loss program. It’s called a 21 day journey and there are now 34 sessions. The diction in the narrator’s voice changes in part 4. The voice is calm in the first 3 parts. In the 4th part, she uses loooong enunciations and LOUD inflections that are abrupt in a way that sounds fake and disruptive to my ear. It’s unpleasant to me and I no longer trust the voice, making it difficult to drift into a hypnotic state.

There were valuable sessions in the first 3 parts. I’ve even noted some that were worth me revisiting. There is a link to play again, but the links are broken. Lots of glitches in this app, that seems should be a fairly simple design.

Even better would be an app that outlines what is in each session so that the user can choose sessions that are applicable to their own unique situation, in any order they choose. A pick your own adventure sort of experience. We’re all different. One size does not fit all. And all of the hypnotic sessions have the same disclaimer in the beginning about not driving anyway.

I hope this message finds you well. We appreciate your valuable feedback and apologize for any inconvenience you've experienced with our app and the weight loss program. Your satisfaction is of utmost importance to us, and I'm pleased to inform you that we have taken your feedback into account and made significant improvements to enhance your experience.

Here are the updates we've implemented:

Glitch Fixes: We've diligently addressed all the glitches in the app to ensure smoother navigation and uninterrupted sessions.

Expanded Content: In response to your suggestion, we have expanded our content library to include a variety of 7-day programs. Users can now select programs that align with their current weight loss journey, providing a more personalized experience.

Improved Voice Narration: We understand the importance of a soothing and consistent voice during hypnotic sessions. We have worked on refining the voice narration to maintain a calm and uniform tone throughout all parts of the program.

Session Descriptions: We have added detailed session descriptions to help users better understand the content of each session. This way, you can choose sessions that are most relevant to your unique situation and select them in any order you prefer.

Enhanced Navigation: We have fixed the broken links and improved the overall app design to ensure a user-friendly and seamless experience.

We believe these enhancements will address your concerns and make your journey with our app more enjoyable and effective. Your trust is important to us, and we are committed to providing you with the best possible experience on your weight loss journey.