Tuby 4+

I wish there was a small portion of the app for free to be able to test it out as I don’t see any free trials and reading the other reviews it doesn't really seem like I want to get a subscription or even continue with the app.

I think it would be really nice to have some some of the games be free so that people with out a lot of money or people who are just trying to test it out can try the game for free and not be out any money.

The ads make it look really fun but I dont know if it is actually good or not because I dont want to be out on any money if i pay the subscription and it is not good.

Thank you for sharing your thoughts with us. We understand your desire to have a portion of the app available for free to test it out before committing to a subscription. Your feedback is valuable to us, and we'll certainly consider it as we strive to improve our app experience. For any further assistance or inquiries, please feel free to reach out to our support team at hello@tuby.app. We're here to help address any concerns you may have and ensure you have a positive experience with our app.

Paid $67 for the app and have asked for for my money back in less than a week. If you pay through a website with a discount you can’t cancel via your play or app stores subscriptions, it won’t be there, you have to email them and be at their mercy. Reading these reviews it seems they fight with you to cancel. Their terms say they have a no refund policy unless there is a glitch… I would say my experience is a giant glitch as i have not been able to use it in three days I’ve had it

So let’s start as to why- first there are no requirements told to you before you download it. As far as I can tell you need to have a fairly large, empty area for it to register that you’re there, with a solid background wall. I’ve tried to do this outside because my house is too small and that didn’t work either. It will not recognize that I am there. You also have to have some way for your phone to be standing up far enough away from you to recognize you. Support told me it could be laid on the ground but not sure how that is possible cause then you can’t see the screen…

The ads make it look fun and make me really want to try it but it doesn’t work and is a bust. It did remind me of a mobile phone version of the wii fit games from early 2010s in the ads which is why I really wanted to play this to keep in shape

Hello there,

We truly appreciate you sharing your experience and we're genuinely sorry to hear that you've encountered difficulties with our app. Your feedback is essential for us to improve, and we regret any inconvenience you've faced.

We understand that the process for cancellation may not have been as straightforward as you expected, and we apologize for any frustration this has caused. Our aim is to ensure a smooth experience for our users, and we'll take your feedback into account to enhance our cancellation process.

Regarding the app's requirements and functionality, we understand how crucial it is to have clear instructions before downloading. It's disappointing to hear that the app didn't meet your expectations, especially given the motivation you had to stay in shape.

Please know that we value your input and would like to assist you further. If you have any other questions, concerns, or if there's anything else we can do to help, please don't hesitate to reach out to us at hello@tuby.app. We genuinely want to make things right and ensure your experience with Tuby is a positive one.

Thank you for giving Tuby a try, and we hope to have the opportunity to improve your perception of our app in the future.

Warm regards,
Tuby Team

I wanted to give this a try and hand to ask for a link for the free trial. Once I signed up for it, I realized I wouldn’t use it, definitely not enough to justify the cost. I kept trying to cancel, but there’s nowhere in the app to cancel. I tried deleting my account thinking that would work, but it just kept crashing or telling me I had no internet connection (I tried on Wi-Fi and off). I contacted support and while waiting for them to get back to me I was charged $67 twice. I’m hoping to hear back soon, but as of now I’m out $134 I don’t have for an app I won’t use. Seems like a cool idea for an app, but not worth the money even to just try it.
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ETA: I was reimbursed some of the money (yet to be seen in my account though), after many days of trying, but not all of it despite the fact that they have no way of canceling or contacting them though their app. It wasn’t even listed under my subscriptions on my phone with the others. It seems possibly by design to scam people, so purchase at your own risk. I wouldn’t try the free trial unless you’re positive you want to subscribe, and if you don’t plan on renewing, I’d start attempting to cancel immediately after signing up.

Hello,

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced while trying out our app. We understand that not being able to cancel and encountering technical difficulties can be frustrating.

To assist you better, we kindly request you to send us an email at hello@tuby.com with your username as the subject line. This will help us locate your account promptly and address the issue. Rest assured, our team is dedicated to resolving the matter and will get back to you as soon as possible.

Once again, we apologize for any inconvenience caused and appreciate your understanding and cooperation. We value your feedback, and we'll use it to improve our services in the future.

Thank you,
Tuby Team