This app literally doesn’t work 90% of the time. I assumed they would fix it by now but I guess not. Everytime I get on the app to pay my bill, it doesn’t let me long on & just sends error messages. It does this every time up until days after the bill is due. I pay way too much money for you guys to not figure out your own app… pay someone to fix it cause it’s unprofessional and cheap to continue with a broken app.

I have been using this app (iOS version) for over 5 years. When the app works, it works well. I super appreciate that it is easy to navigate and provides the information I need such as amount due and when, see my usage, and the ability to make payment arrangements.However - there are many times that the app does not work - logs me out too soon/frequently, attempt to use results in a loop action, or an error message keeps popping up with no detail about what the error may be. I’ve also only recently discovered - thanks to feedback from fellow app users - that if one is encountering a bunch of errors, this could indicate an update has been made by the developer (which there appear to be no notices about) and then it’s a matter of deleting the app and re-installing it.If this is the case (which it seems to be) the developers should build in a prompt, please, to let users know to head to the App Store to apply the update. Instead, users are deleting and re-installing the app out of frustration with unexplained errors and/or unusable behavior.Thank you for your time and consideration.

I am very thankful for this app. I can use Face ID to quickly log in and see what’s up with my bill every month. Yes it is true that with every app update, you must delete the app and download it again, then sign in again, or it won’t work. But, hey, it’s a utility company, and I’ve only had to do that once in a year of use. It’s great! I highly recommend. Thanks, developers!

When it works it great for paying your bill or reporting a power outage and checking on repair progress. But all too often the backend service to PSE fails in some way , making the app useless annoyance. Getting the “something went wrong. Try again later” message for several days on a row , no guidance on “what” went wrong - not helpful. If you’re going to have an app interface to the service then keep it running PSE. Or we just all revert to only paper billing and phone calls to interact like it’s 1995.