Ever since the launch of the new app this service has gotten worse and worse.Now there are many bugs with bikes not unlocking, not locking, double charging or being charged for someone else’s ride after yours ended or never even started, etc.Newest issue is they have two physical spots per location in zurich city but never removed either, so if you park at the wrong station they don’t count as ride ended despite the station clearly being there.And best of all when everything is worse they replaced their customer support with a completely useless chatbot which tells you to wait 48 hours for every issue, during which you cannot use the app anymore.Absolute scam and shame compared to the previous publibike app. Terrible