It’s very easy to use this app - choosing a bus with good service reviews and within our preferred price and time frame is effortless. Additionally, if there are any cancellation issues or behavioral concerns with the travel service, the team takes immediate action and responds to our feedback promptly.

It’s an good operating system and easy to book buses, but when it comes to the actual buses it’s pretty awful. I’ve been left by two buses now and as a foreigner it is very stressful, specially when you’re relying on an app. They tell you a location and it’s really another one, or it’s a different than bus than it says (which according to immigration officer is illegal) very poor communication and perhaps it’s the buses themselves but when you have only the app to trust, it’s very disappointing. I think it might be better to over pay at one of those your agencies than risking maybe getting picked up maybe not. I had some easy buses, no problem but it’s the ones that never showed up that make me never want to use this system again. Very unfortunate and extremely irritable. Plus I only got one of the no-shows refunded. I know it’s India, but cmon. Maybe if you are risking it, only use the high rated bus drivers and try to call them at numbers they provide. This still won’t guarantee them showing up.

The biggest thing is that you can’t open the ticket after you’ve booked it. It’s there in the My Bookings tab, but then they always “fail to load”. The emails from redBus are also always jumbled and hard to read, missing important information such as the address of the bus terminal (crucial when a city has more than one station with similar names) and seat numbers (something we needed to prove/provide to the bus company in order to get the seats we paid for).It’s also nearly impossible to book on the app due to bad design. I always had to use the webpage on my phone anyway to do anything with redBus. Lastly, they should stop selling tickets with really poor bus companies. There are so many more providers than listed on redBus—and many with better service, routes, and prices than offered on their site/app. If you can’t book a route with more than 3 stars with them, just buy it in person at the bus terminal.

Yesterday (25 September 2025), I traveled from Kadapa to Hyderabad and observed that One of the passenger was heavily intoxicated and sleeping in the upper double seat. The passenger was traveling from origin, and upon arrival in Kadapa, the passenger seated next to him attempted to complain to the bus driver and conductor. However, the bus was fully occupied with families. The conductor simply stated that he would verify the names from the list and would not check whether the passenger was intoxicated. He emphasized that it was the passenger's responsibility not to be drunk before boarding the bus. While Mahesh Travels is willing to transport drunken passengers, when asked about filling a police complaint, the conductor and the bus driver reacted aggressively, yelling and misbehaving with the passengers. Claiming they were dishonouring the company for such a minor case. As a result, the passenger was forced to remain seated in the bus for the entire journey.