Ria Money Transfer: Send Money Ratings and Reviews

I was a zoom customer and transferred my money transactions to Ria. First they send money lightning speed no matter what payment method we use credit card/debit card/ bank transfer. As soon as they confirmed the bank accounts they send money in a minute, while later ria start giving hard time to customer who use they bank account for transfer money.( but they already took the money from bank and hold the transection for days) when I send a email and customer service says that’s the rules on the agreement. Ok that’s fine, but hidden secret is debits cards and credit cards payment they charge high charges to do the transaction fast but bank they charge less money. Now indirectly they need to change this bank transfer customers to debit card for charge high price, now this is the technique they hold money for days, that way you never use the bank transfer option when you in hurry. Just tell customer the truth and charge extra that’s fine but don’t give hard time

We work hard to keep our prices down for our customers and are always working to provide you with the best value for your money. Right now, this is the best price we have available, but we will continue taking every opportunity to either offset our costs or provide our customers with more benefits.

Apple don’t delete the previous review. It seems very bad practice. If you want to delete then why you allow to review. Worst customer support. The customer support person Aminata, just cut the call without any reason. It is so annoying as they locked my account for no reason and my money is still held under them. I have been using this app for years and I have done more than 50+ transfers and had no issues. Recently few weeks back, the system is so weird and they locked my account for no reason. No email and no notification on why the account is blocked. My money transfer is still pending and also I need to receive refund. This is so pathetic, painful and very annoying on their sudden poor and worst business practice. Be very careful with Ria. The app just said my userid and password is invalid and I tried to change the password and even then it didn’t allow me to change it. Only from trying to login via the website, I came to know that my account is locked. Poor app UX|UI. I tried to add a bank account and the plaid process was successful and when it returned back to the app, the app is saying bank not found and when emailed to customer support about the same, the customer support is asking for details. What details I have other than what is shown in the app. Poor logging system and very worst customer support. They don’t have basic courtesy and very worst behavior.

I apologize for the bad experience with our app and I would like to look more into your specific issue. If you are available to provide more details, please e-mail us at us_support@riamoneytransfer.com.

I been a customer for a long time and sometimes I sent money to my mom 3x a month for her medication and food and I have never have a problem once I send in a second the money is there and my mom got the money but now I sent they hold my money so I called customer service and asked if there any changes of the website or anything going on, and he said no changes is the machine randomly pick for bout 3 -5 days and I said when does started and he told me it’s been a long time and I said WHAt, I been sending a money always every month no problem and he suggested me to use a credit card or debit card for emergency why would I do that so they can charge me more and got charge for international transactions . Forget it . Machine randomly pick for when the money get to the receiver or how many days will get to them . What is it like a raffle now ?.. machine decisions craziest I ever heard in my life .

I apologize for any confusion but, please keep in mind there are processing times according to your payment method. Normally your transfer should arrive within 1-4 business days. You can review this information at https://help.riamoneytransfer.com/hc/en-us/articles/4406609602705-How-long-do-transfers-take-.

I was very pleased with the application at first. During the COVID-19 pandemic it was important for me to send money to a few people to make sure that they were able to eat. The first and second transaction was great, but the third was flagged by security—this is something that I actually appreciated. When I called to sort everything out, I was treated very poorly by the representative. I was very kind and respectful on the phone but the agent seemed extremely short and irate, as if I was attempting to scam her—again strong security is something that I applaud, but rudeness is unacceptable. I was told that I would have to send the money in person, yet again I understood this and wasn’t angry because I was making several transactions within a short period time, however there is no reason to be rude or short. I walked down the street to get cash and went to the local store front location to complete my business. I’m still uncertain if I’m able to send from the application again, and my money is floating in limbo because the representative was too impatient to explain. Be cautious with this app. I certainly hope that they fix this issues, because otherwise it was very convenient for me.

We apologize for the unpleasant experience you had with our colleague. We will escalate this case immediately. Our priority is ensuring you feel safe and understood when using our services. Please let us know if you still require assistance. Another representative will gladly get in touch with you to help solve the issue.

I was hesitant at first to use the app based on some reviews but was very pleased in the end.
The app uses 4 different payment methods with fastest being debit, credit, or cash especially for the first transfer given the time it takes to verify bank account if choose manual verifcation. Keep in mind that cost also varies depending on payment method.
I used debit card with my first transaction and the money was ready for pick up immediately. I still added my bank account for future transfers and verification took 2 business days.
I will definitely use this app for my future transfers and recommend to friends.
Don’t forget to use coupon for your first free transfer.

Our team is always working hard to make sure our customers have the best experience every time. We love hearing from our happy customers and appreciate you taking the time to leave us this great review!

There was a problem with my transaction. Ria never told me. It took me calling for a status update to find out why. I called and was promised it would be taken care of and to call back in two hours. It wasn’t taken care of, but they said they called my recipient’s bank and that my recipient would be receiving a call “in five minutes”. I have this in writing from them as well. No one reached out. Called back a third time, rep David was entirely unhelpful, very rude, and deliberately hung up on me when I asked for a supervisor. I simply asked why my beneficiary was not called as promised. He said “we can’t make the answers we don’t have,” which makes no sense. Then I was sent a form to have my beneficiary fill out. What?! I know there are processes that need to be followed but I don’t know why it took over an hour / 3 phone calls to get there? And now I have to do the work?! Absolutely ridiculous. Uninstalling this app and will be recommending to everyone to stay far, far away from it. NEVER again. I’m worried that they now have my sensitive information as this place is NOT trustworthy. My friend really needed this help.

We’re sorry to hear about your experience and also I’m sorry that you had such an unpleasant encounter with one of our associates! We hold our employees to a very high standard and in this case we fell short. I’ve forwarded your complaint to the manager.

I would like to research this issue more. Would you please respond to us_support@riamoneytransfer.com with a transaction number or your email address? I look forward to hearing from you.

They don’t explicitly tell you what you can and can’t do. I tried to send money to an uncle who is in need but when I pushed the send button, it logged me out of the account and said to check the email they sent me regarding why.. never got an email. Money was charged from my account. Don’t have any info on if and how my uncle can pick up the money. Had to call customer service the next day, literally no help. Told me I couldn’t send money within the US to the same state (which I didn’t do, sent to a different state), then said it could be the card I used and asked for what bank card, I told them, they said they don’t know if it’ll work or not. None of this info is on the website or anything either. Told me I have to send money from one of their stores and that I can’t get into the account. Like ever. Like they refused to help me get into my account. Just said that the money wasn’t processed and that the card probably has the money on hold. So I have to wait for it to be put back into account. So frustrating. Would give negative stars if I could.

We’re sorry for the inconvenience. I know how frustrating that must have been and keeping your account safe is our number one priority. We do have certain policies and procedures that must be followed so orders may be cancelled within those guidelines. If you would like further information please feel free to contact us at us_support@riamoneytransfer.com. Thank you, have a nice day.

After several transfer i made using the ria app they suddenly decided to cancel my transaction for a very small amount of $37 without any verification process regarding the transaction then to make things worst they decided to block or closed my account without notification or explanation on how they came up with that stupid decision.

I called their customer service and the 2 agent i spoke to dont know anything and one agent said she sent an email to the corresponding dept who handles this kind of issue and said i need to wait 3-4hours for them to response. 7days later still NO RESPONSE i called again to ask the same thing and the agent i spoke to still have no idea and said he will send email the same lousy department and i have to wait 3-4hrs for response. I told him the previous agent already said all this things and did what he qas telling me but i did not get any response so he just simply said continue waiting. 3-4hrs became days of waiting and nobody can give any explanation.

If only I can give NEGATIVE RATING i will certainly do it.

I would like to research this issue more. Would you please respond to uk_support@riamoneytransfer.com with a transaction number or your email address? I look forward to hearing from you.

I have transfer my amount and it’s transfer from here and repeat it from my account and I have sent to my family and it stuck with the paying agent and asked them what is happening like first they said wait for 4 to 6 hours. Then they will get the update from them. I waited for 8 to 12 hours and again I asked same to the customer care. They are saying same thing. Wait for today and tomorrow and they don’t even want to help anything. They don’t even reply on time and I tried to call them. They just give me up on hold first day. The one lady has talk with me and she hang up on me and later again I call and keep me on hold for an hour and steal my money. It’s under processing so still I am I didn’t get my money back in the credited to account. I recommend not to install anyone this app. It’s a worst service they are providing. It’s not even good customer service satya Giri on calls so I really really recommend everyone to not to install this app.

I would like to research this issue more. Would you please respond to uk_support@riamoneytransfer.com with a transaction number or your email address? I look forward to hearing from you.

I followed their instructions and input all the information required from my recipient and me. The money in my account went out, and the app told me it was on its way. At midnight, I got an email stating my transfer was canceled, with no reason stated, and that I had to wait 3 to 5 business days to see the money back in my account. What?! Why?! If it was canceled, why would they take my money out in the first place? Sure enough, my bank had it as a pending transaction, and three days later, my money was withdrawn from my account. Where did it go? No, idea. After waiting for "three to five business days" to see if Ria would give me back my money, I see nothing. Now my bank is investigating the entire transaction. It's been TEN business days.
Ria, if you cancel the transaction from your end, don't touch the money. It's so Infuriating!!!
My family needs this money for their daily lives. Not fair. I would not recommend this app at all.

I apologize for the bad experience with our app and I would like to look more into your specific issue. If you are available to provide more details, please e-mail us at us_support@riamoneytransfer.com.