The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays.
What can you do?
- Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed
- Check the details of your booking
- Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits!
- Check in online to avoid queues when you arrive
- FInd out about the services and facilities available at your hotel
- Book tables at most of our restaurants and spa treatments, request room cleaning or minibar
- Notify the hotel of any incident that comes up during your stay
Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app.
We would love to hear your comments so we can carry on making it better each day.
If you have any problems, please contact us via firstname.lastname@example.org.
We continually update our app to improve it and to make your experience with us as enjoyable as possible. The most recent update includes:
- Correction of errors
- Performance improvements
Ratings and Reviews
What happened to your old app that worked
This is a horrible new app. Can’t look up hotels to book still says check internet. I have uninstalled and reinstalled several times. I did use the app during our stay at the Riu Santa Fe the beginning of this month that part worked and must use at all restaurants for menu and to see what’s open and closed. Please fix app it really needs help
Satisfied customer and unsatisfied customer
On our last full day of our stay which was August 26 we had played all the games they had in the hot sun which we had over 48 RIU dollars which add up to 8600 when I bid for the RIU shirt for 6400 I wasn’t sure how many I had I was still counting somebody else bid for more only to get the shirt he let her go to her room to get what she had when she got back she only had 24 dollars he still gave it to her saying she had it he forgot he had the mic in his hand saying she didn’t have enough but she said you our friend can you give it to us and later she was telling everybody they got it for 2400 hot and bothered
Developer Response ,
Thank you for your comment 😊 We regret what you tell us, at the same time we are surprised as it does not correspond to our usual standards, we will forward your comments to the appropriate department for proper follow-up. We hope you found our application useful and that you enjoyed the rest of your stay, we would love to welcome you back to any of our RIU hotels!
I made a booking directly with Riu. I was encouraged to download the app and obtain more details about my stay. I have tried on multiple days and I can’t even access my booking. Without that, I can’t obtain information or make reservations. Unfortunately the person who completed my booking did not have answers to many of the questions I asked and while he put me on hold for extended periods of time, he was not able to get somebody to answer the phone at the resort. I leave in a few days and still have no answers. This is incredibly disappointing and I hope it is not indicative of the vacation that I am going to have.
I wish there were a way to give it zero stars.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Search History
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Reservation Shop Sociedad Limitada
- 65 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- 17+ Unrestricted Web Access
- © Riu Hotels & Resorts