RIU Hotels & Resorts 17+

RIU guest info

Riu Hotels & Resorts

Designed for iPad

    • Free



The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays.

What can you do?

- Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed
- Check the details of your booking
- Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits!
- Check in online to avoid queues when you arrive
- FInd out about the services and facilities available at your hotel
- Book tables at most of our restaurants and spa treatments, request room cleaning or minibar
- Notify the hotel of any incident that comes up during your stay

Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app.

We would love to hear your comments so we can carry on making it better each day.

If you have any problems, please contact us via webmaster@riu.com.

What’s New

Version 4.25.1

We continually update our app to improve it and to make your experience with us as enjoyable as possible. The most recent update includes:
- Correction of errors
- Performance improvements

Ratings and Reviews

2.2 out of 5
224 Ratings

224 Ratings

Hannonbunch5 ,

What happened to your old app that worked

This is a horrible new app. Can’t look up hotels to book still says check internet. I have uninstalled and reinstalled several times. I did use the app during our stay at the Riu Santa Fe the beginning of this month that part worked and must use at all restaurants for menu and to see what’s open and closed. Please fix app it really needs help

Smithtie ,

Satisfied customer and unsatisfied customer

On our last full day of our stay which was August 26 we had played all the games they had in the hot sun which we had over 48 RIU dollars which add up to 8600 when I bid for the RIU shirt for 6400 I wasn’t sure how many I had I was still counting somebody else bid for more only to get the shirt he let her go to her room to get what she had when she got back she only had 24 dollars he still gave it to her saying she had it he forgot he had the mic in his hand saying she didn’t have enough but she said you our friend can you give it to us and later she was telling everybody they got it for 2400 hot and bothered

Developer Response ,

Thank you for your comment 😊 We regret what you tell us, at the same time we are surprised as it does not correspond to our usual standards, we will forward your comments to the appropriate department for proper follow-up. We hope you found our application useful and that you enjoyed the rest of your stay, we would love to welcome you back to any of our RIU hotels!

Icurpain ,

Pretty pointless

I made a booking directly with Riu. I was encouraged to download the app and obtain more details about my stay. I have tried on multiple days and I can’t even access my booking. Without that, I can’t obtain information or make reservations. Unfortunately the person who completed my booking did not have answers to many of the questions I asked and while he put me on hold for extended periods of time, he was not able to get somebody to answer the phone at the resort. I leave in a few days and still have no answers. This is incredibly disappointing and I hope it is not indicative of the vacation that I am going to have.
I wish there were a way to give it zero stars.

App Privacy

The developer, Riu Hotels & Resorts, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Search History
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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