Second Phone Number - 2Number 4+

Great clear calls but be careful of hidden charges

Hello, I feel the need to share this information with all future users. Calls are really load & clear, the sound is great. Messages go through directly and all the options they’re mentioning are true and work well.
Unfortunately there is hidden information, By calling you don’t lose only call credit but also messages credit and vice versa, when you send a message your call credits are also taken! Ex: for 1:30 sec call, they take 2 min call credit and 7 sms credit! Just be aware of these hidden charges.

Avoid this app!

I had purchased and started using this app back several months ago now and aside from some minor usability awkwardness with regard to new txts and the contact list the app seemed to function adequately. Then yesterday as i was txting a friend about a PC i had built for them the app began refusing to send the txts stating i had violated their terms of use but did not say what the violation was at all. The txt i was sending was ordinary just had words like RAM and PSU etc. i attempted to reword it but it still kept complaining and then it disabled my service completely without explaining how to restore it. I attempted to send a message to their online tech support and got no response at all over 24hrs (this was mid week). I called their phone# in St Petersburg FL and got a recording stating no one was available leave a message, i tried to leave a message and was hung up on abt 30 seconds in. I called APPLE who was very sympathetic and was appalled at my experiences as explained and refunded the last 2 pending ‘credit’ charges the app has done for service (this is not a free service). I have told the app to delete my acct and then removed it. I dont know what is now going on with this app vendor.

Developer Response ,

Hello! We apologize for any inconvenience caused by the unexpected violation notification and the subsequent disabling of your service without clear instructions on how to restore it. Kindly note that our support team responds to all emails. Our email may have been directed to the Spam folder by mistake. We understand your decision to delete your account and remove the app given the frustrating experiences you encountered. We apologize for failing to meet your expectations and appreciate you taking the time to share your feedback. If there is anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us at support@bpmobile.com.

Great customer support from Second Phone…

Horrible experience in regards to refund though. Be very careful as I have only was going to use the trial to see if I could use the app in a rural area. Sadly, this app did not work for me. I happened to see an invoice saying that I had a subscription. Recently had breast biopsy done and still in a lot of pain. Now being told I cannot have a refund for a subscription that has been cancelled. Not a great experience as an Apple user and only had this phone for a little phone. Beware and do not keep your card on your phone. I have since removed it to prevent any purchases that I did not authorize. Posting so others do not have the experience I had.

Update:
A couple weeks later, I did receive a refund. Still be careful when selecting the trial. Lesson I learned is not to leave any card on file so my phone prompts me if any payment is needed.

Developer Response ,

Hello! We deeply apologize for the inconvenience you've faced and for the negative experience you had with the refund process. We strive to ensure that our users have a seamless experience with our app and our customer service. Please rest assured that your feedback is valuable to us, and we will take steps to improve the overall user experience based on your feedback. Thank you for sharing your feedback, and we apologize again for any inconvenience you've experienced.