yeah. Newish to the app, I wanted to order ahead with a gift card. I noticed the auto reload and went to my card in the app, changed it to “off” on auto reload. Hit save, said my changes were saved. Went back to my cart and said that auto reload was still on for $25… so I clicked $10 just to be safe, as I literally had just enough on my gift card to buy one drink and I didn’t want it to charge my card $25 and overdraft. Mind you, I’m assuming there’s no way my card will be charged, bc I clicked off auto reload... right?? I pay and place my order, and what do you know- my debit card was charged $10 auto reload to the Starbucks app. Literally left me with a $1 to my name for 4 days. The only reason I got the drink was because it was FREE FROM A GIFT CARD. Also… Tried to order from the app again today and use my debit card- could not get auto reload off. I get Starbucks once a week at most- and I do not want the auto reload on. I cannot figure out how to turn it off. App developers- please, for the love of god- make the auto reload option more accessible and understandable. Brand transparency is lacking here- I will no longer be using the app until this is fixed.

First time user of the app, so take this for what its worth but no where in the app could I find the status of my current order. Under “Orders”, my current order showed up as the top most order but no status. It looked no different than orders placed last week or weeks before. No status.Why is this important? When I got inside the store, the pickup area was somewhat chaotic. There’s no line, just a bunch of ppl hovering around the pickup area, and some people waiting patiently on one the “wait here” floor stickers. So what should I do?Well, had I known the status of my order, I at least could make an educated decision to either wait on one of the floor dots, or hustle my way up to the counter to ask for my order. I am not a confrontational person so having to do anything to even appear to be “cutting the wait line” is never something I want to do. But in this experience at the store, I was faced with having to make that decision because I was completely in the dark about whether my order was ready to pick up or not.If the status of an order is indeed available in the app, then please make it more user friendly, and obvious, to get to.

I have a love hate relationship with this app. It’s so weird how much I hate it and also love it at the same time. let me explain, so basically I’ve had this app for a few years. The reason to love it I guess is it helps you save money, time, stress of ordering , tip demanding employees, and more. You don’t have to go through the stress of ordering in person you can order online and customize your drink just the same as if you were to walk into the normal store, but the problem is it cost more to do a mobile order I don’t see why though. they make it just the same the only difference is you pick it up, and you don’t have to order it in person. But a nice thing about the online ordering is that you don’t have employees constantly, shoving tip screens in your face and you can pay the normal amount without having to pay a $10 tip too. The annoying thing is though you can have a lot of stars saved up and have enough for a few free drinks, but Starbucks doesn’t tell you when your Stars expire. They just expire. One day I had a lot of stars and was planning on getting a free drink, but when I opened the app, it turned out most of them had expired. Starbucks didn’t give me a warning or anything. this led to public humiliation. The pros and cons of this app are quite extreme. but Starbucks, you could improve.