Stripe Dashboard 4+

FEEDBACK ON NEW UPDATE

I LOVE using Stripe and they’ve been a continue blessing for our business. However, the new app update replaced the payout screen with “estimated future payout” rather than providing the actual estimation on those future payouts. This is a bit undesirable as the one thing I enjoyed the app OVER the dashboard was the fact that you could see the estimated future payout “date” on your overall balance rather than the only in flight payouts. It was just more enjoyable when you could see the payout estimate for FUTURE (over a day or two) payouts... If they’d change back to the old format with a color change like they did, I’d be happy. Thanks Stripe! Hope this feedback makes a difference. Love your services overall though. No complaints, just a cosmetic change I miss now that it’s gone... TL:DR - Maybe I can’t see it or am ignorant, but I can’t find the estimated payout date on future payouts over a day or that isn’t in flight already...

STRIPE, YOU ARE THE WORST APP. You are making me lose my business.

If you don't want your small business to go bankrupt, don't use this app. I am a Latin woman with a small business that I started 1 year ago with a lot of effort, and sacrifice and thanks to this app I am loosing my business and 3 weeks late with no payment. 3 weeks and half ago I opened my account with Stripe, because I thought it was safe for me and my clients. And it's already been 3 weeks that I haven't been able to pay my business or personal expenses because they are apparently verifying my business when I've sent them all kinds of documentation, screenshots of chats with clients, even a small commercial I did for my business and still they tell me that they cannot verify my business. This is arbitrary and I feel discriminated for being a Latina, a small business and even for being a woman who runs a business. No one from Stripe helps me and I have emailed all Stripe emails and they just tell me that their team is working to verify my business, like if I am illegal or a drug dealer. Wow!!! I am shocked to see how bad is this company. I believe they just say that to use your money to get paid interests and they just take advantage that you have a small business. Please Stripe, do not withhold my money, it’s the money for a service I have provided and I really need it.

Developer Response ,

We're very sorry to hear about all of the continued trouble—that's not the experience we strive to provide. Could you please send an email to heretohelp@stripe.com? We'd like to take a look at your account as soon as possible and see how we can help. Thank you.

small businesses beware, there’s no customer support

Update: after waiting almost a month for stripe to issue a payout I was forced to refund $3,000 to my costumers which stripe still charged me $100. I’ve spent countless hours on this worthless company. DO NOT waste your time. They don’t have any idea what they’re doing in customer support and it takes days to get any answers back.

I’ve contacted stripe multiple times, almost everyday for the last week, and I’ll get an immediate response claiming that they’re looking into why my payments aren’t going through and they’ll get back to me shortly but no one has gotten back to me yet and now my account is frozen. They claim to be looking into that too and will get back to me shortly, basically the same response for them last week. I’m a small business, stripe has 3k in payments I’m still waiting for, if you’re ok with not receiving money for weeks while not getting any answers or support to as of why then stripe might be for you. Most likely I’m going to have to refund them money and try to get paid another way which as a new business you can understand isn’t just frustrating but embarrassing. It looks bad on me for stripes poor performance.

Developer Response ,

We can take a look if you reach out via heretohelp@stripe.com.