SwitchBot 4+

Works well with mini robot

Been using the app with the Mini Robot Vacuum K10+ for a few weeks now, and it works well. The app is a bit quirky and unintuitive in a few ways, almost as if they went out of their way just to do it differently than iRobot. For example, if you pause in the middle of a job, there isn’t a “return to home” option. Instead, your choices are “Finish” and “Recharge.” Does “finish” mean stop cleaning and return home? Or does it mean resume the cleaning job? Obviously the app knows if the device is charged or not, so why would I pause a cleaning job and tell it to “recharge”? I just want it to stop and return to base!

Besides the quirks, the app features are quite extensive. Once you get used to it, the mapping functionality is great, much more robust than iRobot. I have my robot 2 floors below my bedroom so I have it set to clean around 3am each night, and I like that I can see where exactly the device is on the map. Pretty neat.

Great at first

Initially I bought one curtain rod 2 device and it worked beautifully. So then I bought a second and decided to redo the first so I could rename it - while also setting up the second. Now neither of them will finish calibrating. They each make it to the final step, but when clicking “move to open/close position”, nothing happens.

I reached out to support and attached a video of the issue. While it took a while to figure out the emails were going to the “Promotions” folder, once I started actually speaking with tech support, it’s been painful. Although they sent over new firmware for me to install, still didn’t fix the issue. Afterwards they said their “devs” detected its because my devices are backwards, but they are not and have never been, and I’m not sure how they can know that lol I followed the installation guide and had one of them working before. Haven’t heard from them since.

I’ll probably just return them and get a refund if this persists

Developer Response ,

Hi there, this is not a common issue, and we would like to dig in for you. If you have already contacted us via feedback, please report the issue again, and the support will follow up until the issue gets solved.

Archaic App

I thought this was a wonderful app but each time I try something else I find that the experience goes bad. I installed the app on my phone and all was good. I then installed it on my iPad and that was fine. I go back to my phone and the app no longer has access to the mini hub or meter plus devices I have installed. I delete the iPad version and the phone app works again. So don’t try using this on more than one device, how archaic.

I was advised to contact support for this problem. The support desk is terrible and I will not subject myself to it. I already tried contacting the support desk for a different issue and got no where. They don’t translate the given problem correctly or the developers have their own idea of the described problem. Yeah, no.

Developer Response ,

Hello Homster, we are sorry for any inconvenience caused. Please kindly submit a feedback request on the profile page of the App about the connection issue; the support team will help you resolve the problem properly.