I am updating my rating to Five Stars. Roman, the developer, is definitely one of the good guys. He communicated personally and explained what had happened, and honored his word of the Free Lifetime. I concur that no matter how hard you try to provide the best customer support, some things still may happen that are beyond your control, and this was one of those occasions, but he made an honest effort and was able to resolve those issues and put in place some checks to make sure it, hopefully, doesn’t happen again. He has earned my trust and I think that those who had the original experience like I did should contact him and give him the chance to show his honesty and integrity. He is really making the effort and deserves the support of the community. Roman is a 5-Star developer.
Hi, thanks for changing your mind! I’m glad I could help and appreciate we could find common groundFor everyone else, here’s some context: JDri30 found out about Splandid during a promotion online but for him the promotion somehow didn’t work. He rightfully left a bad review but the promotion bug wasn’t up to me and I had no intention to mislead anyone. I responded and asked to contact me directly and when JDri30 did so I sent him a promo code to make it up for the bug occurred