Visual Support

Name: Visual Support
Rating: 3.6 (29 reviews)
Author: SIGHTCALL

Business

Free

29 Ratings
Ages

4+
Years
Category

Business
Developer

SIGHTCALL
Language

EN
+ 10 More
Size

16.9
MB

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.

Ratings & Reviews

3.6

out of 5

29 Ratings

Great app
04/21/2020

XanMaryn
The app is great for easily accessing the information needed for technicians to be able to visually diagnose a problem. A few customers have trouble understanding how to use the app and cannot get it to work. The flow is nice though it’s slow. Companies don’t use it to invent ways to void your warranty they use it to see if you are already following the guidelines to be under warranty.
Great app
04/21/2020

XanMaryn

The app is great for easily accessing the information needed for technicians to be able to visually diagnose a problem. A few customers have trouble understanding how to use the app and cannot get it to work. The flow is nice though it’s slow. Companies don’t use it to invent ways to void your warranty they use it to see if you are already following the guidelines to be under warranty.
Still in Use?
05/24/2021

whitebearguy
Anyone using this app? How do you use a sms to initiate? Would like to use to help mother with her iPhone remotely. Could it be use for this scenario?
Still in Use?
05/24/2021

whitebearguy

Anyone using this app? How do you use a sms to initiate? Would like to use to help mother with her iPhone remotely. Could it be use for this scenario?
Easy to use app
12/12/2017

Harleyd4477
I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues. I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.
Easy to use app
12/12/2017

Harleyd4477

I installed this application so NordicTrack could inspect a failed monitor for my treadmill that was still under warranty. The application worked fine with no issues. I could see how NordicTrack might use this to not send out unnecessary parts, but also catch people abusing or doing things outside the manufacture warranty.
Seems legit
11/15/2019

JESS- NY
Nordictrack used this to help troubleshoot an issue I was having. Was suspicious initially but worked great and made the process much quicker and a whole lot easier.
Seems legit
11/15/2019

JESS- NY

Nordictrack used this to help troubleshoot an issue I was having. Was suspicious initially but worked great and made the process much quicker and a whole lot easier.

Minor bug fixes

Version 5.8.3

Oct 30

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- User Content
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics