Flowbird parking 4+

The app worked great for a few months. Now it refuses to even let me buy a ticket. I keep getting a oops something went wrong message. I have gone through several steps to rectify this including calling. The issue still persists.

UPDATED
I reached out to flowbird and was able to speak to several. The team and I went back and forth for about a month but in the end I am back online using the app. Thank you flowbird team for all of your help.

Hello, thank you for your comment. We are sorry that you have encountered some difficulties while using our service. Please try updating the app and contact us at the following address: us-mobileapp-support@flowbird.group using URGENT as the e-mail subject if this does not resolve the issue. Thank you for your trust. The Flowbird Team

1st, why charge additional convenience fees…that’s absurd. 2nd, your app would not accept my phone number, I had such a hard time trying to use this app. It’s too difficult to pick a particular “circled pin” when the map showed several at my location. I didn’t know which one to pick, you should just be able to use the station’s I’d number or something. After I tried all that, I had know idea how to enter my card number…mind you, we’re at the beach standing outside trying to figure this all out. Pay-by-Phone App is much easier. You should take notes & DROP THE CONVENIENCE FEE! Especially since the pay stations don’t warn you of the additional fees , they just say “download Flowbird app”, like wth.

Thank you for your feedback. We apologize for the troubles and will be happy to assist you. You may certainly visit our Help Center at https://us.mobileapp.support.flowbird.group/hc/en-us to open a support ticket.
Thank you for using our Flowbird Mobile App.

Vacation to NC coast trying to use app curbside parking. App would not complete transaction with error indicating my credit card address did not match. Multiple update attempts then called help. The person answering was nice, polite and remorseful. Suggested finding a lot with payment machine that accepts credit cards. I’m on vacation visiting so asked for suggestions. No information available. Suggested paying by coins but did not have $10 in coins for the expected 2 hours. Mentioned there must be a technical problem as they recently received 7 or 8 calls for the same issue. Drove to another location and used a payment machine. Need to have a reliable app before releasing for public use.

Thank you for your feedback. We apologize for the troubles and will be happy to assist you. You may certainly visit our Help Center at https://us.mobileapp.support.flowbird.group/hc/en-us to open a support ticket. Thank you for using our Flowbird Mobile App.