Flowbird parking 4+

It’s Lyon’s official app for parking now and is an awesome improvement over their competitor’s. The app is easy to use and allows me to pay my monthly parking automatically. The notifications, letting me know when my time is up, are great because fines here are no joke.
Only annoying thing is you need to re-login every time you swipe away from the app. Which is bothersome when I need to switch back and forth between the app and my bank app.

All in all awesome.

Went at Zone 103 Railyard East parking lot, which is free for the first two hours (the app even says so - it does not let you select a time less than 2 hours because it’s supposedly free anyways). I was charged for the full two hours at full price.

Called the app support, was told to call the parking enforcement of the city and ask for a refund. I said that both the lot signage and the app itself indicated that the lot was free, and the app should either indicate that there’s a charge or fix the technical issue that charged me for free parking. I’ve called the city and need to wait for my statement to come in at the end of the month in order for them to begin to process my refund.

I could not find how to make a bug report so I am writing this review as this cost me money and time trying to figure out how to remedy the issue.

First time use. It walks me through a 9 step tutorial I don’t want, the skip button doesn’t work, swipe left/right doesn’t work, I have to ploddingly click the tiny right arrow 9 times. Now the only thing I can do is add vehicle, but I have to tap add vehicle, then ANOTHER add vehicle, to do that. Then select zone, select time (this one step had a nice UI I will acknowledge, the time dial works well). Then, time to pay. Doesn’t accept Apple Pay which would be easy, wants me to fill out a web form with credit card, which doesn’t work with my password manager or auto fill either (!) so I have to ploddingly fill out credit card details manually. By the time I finish, I paid for 30 mins parking and it says 26 minutes left, yes the 3 minutes I spent on clunky app interactions came out of my parking session. Not impressed.