Flowbird parking 4+

Freaking love this app

It’s Lyon’s official app for parking now and is an awesome improvement over their competitor’s. The app is easy to use and allows me to pay my monthly parking automatically. The notifications, letting me know when my time is up, are great because fines here are no joke.
Only annoying thing is you need to re-login every time you swipe away from the app. Which is bothersome when I need to switch back and forth between the app and my bank app.

All in all awesome.

Charged me for free parking

Went at Zone 103 Railyard East parking lot, which is free for the first two hours (the app even says so - it does not let you select a time less than 2 hours because it’s supposedly free anyways). I was charged for the full two hours at full price.

Called the app support, was told to call the parking enforcement of the city and ask for a refund. I said that both the lot signage and the app itself indicated that the lot was free, and the app should either indicate that there’s a charge or fix the technical issue that charged me for free parking. I’ve called the city and need to wait for my statement to come in at the end of the month in order for them to begin to process my refund.

I could not find how to make a bug report so I am writing this review as this cost me money and time trying to figure out how to remedy the issue.

Insanely complicated for a 1 time use app

Nobody *wants* to use this app. You use it because the place you park makes you use it, or stand in line for their equally over complicated pedestals. You use this app once and probably never again because every parking lot uses someone else’s app.
Don’t make me enter car registration details and sign up for an account and all this other useless crap nobody actually wants to do.
While we’re at it, why did the pedestal make me go through a bunch of menus when there was literally no other option at my parking lot other than “flat rate”? I should punch in my spot # and swipe a card and go. No multiple screens of details and button presses for what should be an easy process, PLEASE.

Developer Response ,

Hello, thank you for your feedback. It is extremely important to us. We're always looking to improve the experience for our users on the app. If there is anything we can assist you with please feel welcome to contact us at support@flowbirdapp.com.