I am a Mac user that just about had it with Skype, desperately looking for an alternative. Wire seemed very similar, so I gave it a shot. Sadly, this is not the solution:- The alert sounds are nice and high-tech, but way too gentle. My peers had trouble realizing they have been texted. Even the Ping is subtle. The app should offer alternative alert sounds.- There is no “prescence” indicator. This is VITAL for any messaging service, as well as displaying when you are busy, or on break.- Yes, if you type :) it will replace it with the actual emoji, but an emoji selector tool would be preferred. I am a businessman and a leader of the sales team here, and emojis are the pop culture of modern day communications. A single image says more that a thousand words…I am hoping to come back to Wire in the future. It definitively has the potential. I hope the development team keeps improving. Cheers

I’m glad to see the number of people who share my sentiments about the poor customer service and complaints on the no refund policy - I don’t feel alone. I just wish I read these reviews before I bought the product. I did read reviews, but not these listed here. It seemed like a great app and a solution to what I was looking for. My problem was I adding people to my team. I accidently wound up adding someone in such a way I bought another license. On top of it, I was never able to log into my upgraded account. Support said the problem was on their end and they were fixing it - weeks later and I still couln’t get into my account. I was able to use the trial version once and when I wanted to add people then I needed to buy and boy did I pay. I have been charged twice with no recourse. I decided to just eat the cost, turn away and not recommend this product to anyone.

If this app actually worked, it would be great. The design is clean and nice, security is hopefully top end… unfortunately the app is extremely buggy to the point of where it is unusable. - Video calls have terrible quality and lose all video often during a call. Everyone’s video goes black, then comes back, as if you’re on a modem from the late 1990ies. Other video apps work great so I know it’s not my connection.- Latest update made messages so slow everyone’s sending 3x or 4x the same message… you hit send, nothing happens for a few seconds… then it sends. Sometimes. Other times it sent 3 duplicate messages. The client having so many bugs and quirks makes me doubt the main feature of this app as well, security. Broken window theory.

Wire works well as a Skype replacement, and it has a few extra bells and whistles too. I enjoy the macOS and iOS versions.However, there are a couple quirks with the macOS version:- Sometimes a chat window gets a bit laggy/unresponsive when trying to scroll (selecting a different chat and then going back to the initial chat seems to fix this).- The biggest annoyance for me is that there’s no way to customize the window, specifically the panel on the left that lists your chats/contacts. There should be a way to resize this panel, especially to shrink it down to just icons, because it takes up way too much space as it is. You can do this on other chat apps (e.g. Messages and Skype), and I would love to be able to do this on Wire too.Keep up the great work!