Yes.Fit 4+

Love the races, don’t love the app

I have completed several races and with each one I have found it motivating to see my progress. The count down of miles and percentage complete is a nice touch. I also love the variety of races to choose from in terms of both the medal and distance. Plus, they are all affordable. The medals always arrive promptly and each one has been amazing!

However, I don’t love the app. Since my very first race last summer, I have experienced random sync issues. Some days it will work and some days it won’t. Now suddenly, it only wants to pull data from my daily activities not the “run, walk, cycle” that I have set up with Apple Health. I have not made any changes to the settings, so why it doesn’t work anymore is beyond me. Thankfully there is an option to manually enter the activities which still provides all the motivation, however it would be 5 stars without these glitches.

Developer Response ,

Can I get you to reach out to customer service so that we can help you trouble shoot your issues with the App.?

Getting worse by the hour

I’m updating my review to 1. The online functionality is way better than the app. I took a screen recording and sent it to customer service because online I can choose that I want to finish a race in 31 days, but on the app I can only use the sliding scale that is base on whole number miles. Of course the first response is - did you deleted and reinstall the app. Yes I have multiple times because my workouts stop syncing at least once a month - then new workouts will sync but I have to manually add the ones that won’t come up even though my total daily activities show. It is getting frustrating that that is the answer though. I shouldn’t have to uninstall and reinstall each time or week or once a month to use the app properly.

The response received was “ Okay so I have been informed the app is just rounding. The number of miles adjusts daily, recalculating from what the previous workouts are.”

I’ve read response from the company to prior reviews who asked “did you reinstall the app” or “did you submit a ticket” and “we’ve put in a lot of work to update these issues” and I’m still experiencing the same issues, and on top of that, the customer service isn’t understanding the issues. It feels like I’m talking to people that don’t even under the product. Once I finish out the fairytale series and my Happy Camper race, if these issues aren’t fixed, I’ll be searching for a new virtual race platform.

Good idea but so buggy that it’s been nonfunctional for year

I’ve had this app for several years. I completely many races early on, but eventually the bugs in the app became unmanageable. Every time I try to open a race, I get an error message. Update my tracker- error. Update my miles- error. I stopped using it because I was so frustrated. I tried coming back several times, only to find the same errors. I was excited about a new race today and made the mistake of signing up for VIP. Still have the errors, and it keeps urging me to sign up for VIP. When I click the signup button again, it says I’m already subscribed. But then as soon as I try to sign up for a race, I get the notification to sign up for VIP. Deleted the app to re-download. I get an error message when I sign in and can’t even go anywhere in the app. Cancelling my VIP trial (via the App Store because every time I try to look at my subscription information inside the app, it sends me back to the homepage. They make it impossible to cancel the subscription from within the app) and deleting this app for the last time. Beyond frustrating!!