Voice by Enreach 4+

Enreach Oy

Entwickelt für iPad

    • Gratis

Screenshots

Beschreibung

Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.

Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.

Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.

Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.

Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.

Service call history - View the calls to service pools and all the details.

Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.

Please note: access to features may depend on your EnreachCloud user role and optional products activated.

Neuheiten

Version 2024.2.0

- Numbers attached to the queue added under each queue.
- Call supervision enhanced. Supervision number can now be changed before starting the call.
- The settings for supervision number and voicemail greeting have been moved under the Settings view.
- Transfer calls view is renamed to Transfer.
- New app icon.

App-Datenschutz

Der Entwickler, Enreach Oy, hat darauf hingewiesen, dass die Datenschutzrichtlinien der App den unten stehenden Umgang mit Daten einschließen können. Weitere Informationen findest du in den Datenschutzrichtlinien des Entwicklers.

Mit dir verknüpfte Daten

Die folgenden Daten werden möglicherweise erfasst und mit deiner Identität verknüpft:

  • Kontakte
  • Benutzer­inhalte
  • Kennungen

Die Datenschutzpraktiken können zum Beispiel je nach den von dir verwendeten Funktionen oder deinem Alter variieren. Weitere Infos

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