adidas 4+

Worst Experience.

I’d like to say thanks to the person who helped me on chat, they were lovely.

I couldn’t sign up for the raffle for Yeezys because of some stupid input validation for a phone number. I tried several times, but because this phone number input is a number input, you can’t enter in any spaces. And even when I copied my phone number as a text from my notes app to paste the text in the input field, it didn’t validate either. I’m disappointed that I couldn’t sign up to be on the raffle or even order anything because to progress to add my address, it requires my phone number. Please fix this because I think I’m not the only one who’s struggling to enter their phone number to progress to ordering anything in the app!

From a national brand, and I’m brand loyal to Adidas, I’m disappointed and I hope this bug gets fixed soon.

The 4 years of trying to get a pair of Yeezys

In the last 4 years, I have unsuccessfully gotten any pair of Yeezys. I have queued once, twice a month for the 350s. I have entered raffles. Never, ever managed to get one. I have reached Icon status as I’ve been a huge fan of Adidas. I spend thousands a year on this brand. I’ve had other limited shoes randomly get lost in the mail (Simpsons Duff Beer) I managed to purchase a pair of Yeezy 380s recently, but I had to go for a size down because my saved addresses (which worked previously) were not populating and in that brief time my usual sizes sold out. So after re-inputting my address, I complete the purchase only to find out that the shipping label completely omitted address line 2 even though it shows up correctly in my order history! So now my order is getting returned automatically and refunded, but it’s the app that messed up! After 4 years, thousands of dollars later to reach icon status, and multiple signs that I should give up on the brand, I think it’s about time. I’ve lost other shoes before in the mail from adidas (they’ve actually never made it to the postal service). Only curse words can describe this app which honestly. I just can’t believe I’ve been holding out for 4 years to get this close, and I see all these YouTubers who have filmed their successes.

Review

Hi there . Firstly I will say I love your products .
But I have to say my purchasing experience on this app and website is less than 1 Star . There is no zero option . After sales service is pathetic for a brand of adidas’ caliber .

Firstly your chat system is pathetic . I have literally wasted hours on there trying to have a conversation with someone . The amount of times I have received “hello this is xyz how can I help You “ I’ve typed in my issue and never heard from them again . Only to see this conversation has been timed out . Absolute pathetic.

So I tried using your email system which wouldn’t accept my phone number in the required field .

I then waited hours on the phone for them to say contact the chat staff - I then tried the delivery tracker to be told my order number didn’t exist !!!

After being able to eventually grab the attention of one of your chat staff - over two weeks after my order , they eventually said “oh sorry that order was cancelled , sometimes that happens “

WHAT ???? Is this one of the largest brands on the planet of some garage brand in someone’s back yard ? Absolutely pathetic. Now I’m Re ordering a product but paying more because the sale has ended . Jesus . Wow adidas ...

Developer Response ,

Hi Gary. We are sorry to hear about your experience when shopping with us online. We would love to make it up to you. Please reach out to us at corporatecomms.au@adidas.com.