Agoda: Cheap Flights & Hotels 4+

Great Service

I try and use Agoda when ever I need accommodation no matter what country I’m traveling to. Always lots of information on the accommodation advertised and usually more than 1 option for each motel which is great because it gives you flexibility to change your booking if required. On 2 occasions now for reasons beyond my control ( ie: death in family and Tigerair cancelling all flights to Bail) Agoda has even gone the extra mile for me and got full refunds on accommodation that was no cancellation/refund or changes to travel dates. Just had to provide documentation verifying why I needed to cancel accommodation and within hours the money had been fully refunded. Big thumbs up to Agoda I’m 1 very happy customer.

Unreliable scammers and fraud, worst service

Had the most horrific service experience of my life. I book a return ticket from Gimpo-Jeju and Jeju-Gimpo through agoda cost me around AUD152. Flight got cancelled for next two days without single notice, when it was crucial for me to reach my destination on the day i had booked my original flight. So I had very frustrating, difficult and long conversation with agoda customer service agent as they were not willing to find alternative flight for me. After 4 long and frustrating hours of multiple phone holdings, passing calls to multiple agents, they finally told me to buy a next airline flight by myself (with the money from my pocket) and send them the RECEIPT of the flight and they will pay for the flight as a compensation (which rightfully I deserve). I spent additional AUD150 for the flight and send them email with receipt however they are now acting opposite to their words and saying they never promised me to pay and only promised to pay me $55(which is still processing, I haven’t actually received yet). They doused me, basically scammed me. Huge scammers. Nobody deserves such horrible service by spending their money.

Developer Response ,

"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.
"

Scammed on price

Booked a hotel in Japan at the end of March for mid June. Didn’t pay for their special “lock in price option”… locked in CC and when it was a few days before traveling to Japan the price jumped by $200 AU. After much trial and error finally got to customer service. What a disappointment. They first said they would credit me with Agoda dollars. Then explained it was due to a booking fee, when I questioned $200+ fee , it suddenly became due to currency changes. I gave them evidence that the price increase in both AU $ and JP ¥ (which both increased). Also provided evidence that the exchange rate had minimally changed from booking date to payment date. And was actually more favorable to me now and Nada. The price increased by no logical explanation they could give , it was just a scammed price increase 4 days before travelling to Japan and I was stuck with it as an automatic payment had been made and it was impossible to get my money back before travelling and it was enough to blow out my travel budget. The hotel fee was a few thousand dollars.
Avoid them, use one of their competitors instead. There are many out there.