
Apple Support 4+
We’re here to help
Apple
-
- Free
Screenshots
Description
Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation.
Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in Australia, your Terms and Conditions can be found at apple.com/au/legal/sales-support/applecare/applecareplus/au/tl/. See apple.com/legal/privacy for the Apple Privacy Policy.
What’s New
Version 5.9.1
• Performance enhancements and bug fixes
Ratings and Reviews
What sort of fraudulent con artist scam is going on and I’ve just about had this
I have repeatedly complained to apple support about this issue and no one has done anything about it at all and I am sick of my profile and share my contact photo keeps getting turned off and I have even unlocked my contact and then reset my profile picture so many times I’ve lost track and I have had with whatever sort of fraudulent scam and acts keep on going on with my profile photo getting turned off all the time
Utterly disappointed
The Apple support people have always been wonderful . Unfortunately for years I blindly trusted Apple with everything . If I messed up I could always rely on support for support . Late Jan I lost my phone and I could not remember my Apple ID password .
I had always trusted that apple would be able to help me out in such a situation . We place so much blind faith in them . For the first time I did not have insurance and I had to find almost a $1000 for a basic new iPhone .
To my horror I had to create a new Apple ID . We pay the premium because our lives get bound to our iClouds. For the next month I try to take out Apple care . Meanwhile apple accepted 7 payments for subscriptions that are linked to my original Apple ID . They can’t reset my password but they can take my money even though they are aware that I can’t get access to my old Apple ID . My credit card can only be linked to one Apple ID . I can not use it on my current Apple ID . Which means that I can not pay for my Apple Care insurance until Apple is able to unlink my credit card from the Apple ID I can’t access because I forgot my password and I lost my phone .
Apple’s Replacement Policy Is Financial Blackmail — Absolutely Disgusting
Apple confirmed my iPhone had a speaker fault and offered an Express Replacement. I was clearly told I wouldn’t be charged unless I failed to return the old device. But as soon as I accepted the replacement, Apple tried to charge me $2,299 upfront — even though I’ve already paid for the phone and have AppleCare.
Here’s what makes this worse:
I just buried both of my parents, spent over $25,000 on funeral costs, and I’m financially drained. I don’t have $2,299 sitting in my account for Apple to “hold.” Because of that, I’m now blocked from getting a phone I’m entitled to under warranty.
And what’s Apple’s answer?
Go into a store so they can try to fix it instead of replacing it — that’s the trick. If you can’t afford their hold, they push you into a store, backpedal on the replacement, and make you wait even longer. It’s a scam disguised as “policy.”
When I spoke to Apple’s resolution team, they were rude, dismissive, and completely unempathetic. They didn’t listen, didn’t help, and made things worse.
This is not customer support. This is financial coercion, and it targets people when they’re most vulnerable. I will be reporting this to Consumer Affairs, the media, and posting this on every platform possible.
Shame on Apple for treating loyal customers this way.
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Apple Pty Limited
- Size
- 35.6 MB
- Category
- Utilities
- Compatibility
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- iPhone
- Requires iOS 18.0 or later.
- iPad
- Requires iPadOS 18.0 or later.
- Apple Vision
- Requires visionOS 2.0 or later.
- Languages
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English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- Copyright © 2025 Apple Inc. All rights reserved.
- Price
- Free
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