Screenshots

Description

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password and more. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: Some features are only available in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly payment plan by going to your account settings on your device after purchase. All plans can be cancelled at any time in accordance with your AppleCare+ Terms and Conditions, which can be found at https://www.apple.com/legal/sales-support/applecare/applecareplus/. See https://www.apple.com/legal/privacy/en-ww for the Apple Privacy Policy.

What’s New

Version 4.2.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.5 out of 5
537 Ratings

537 Ratings

all time liw ,

They dont know how to answer questions

These guys avoid your enquiry and want you to understand they have more power than you! Unpleased by just one experience, asked why my iPhone 11 was slow when I turned it off and they keep saying that I dont know how to turn it off properly that I am meant to hold the power and volume, but again I said I turn it off by pressing the power button once and its delayed by 2 seconds. Then the lady kept ignoring my enquiry and began being such a complete cow! Kayla, you better lose your job after this

LouiseLj423 ,

NO SUPPORT!

In the preview video, it shows that Chat Support is available within this App. No, no it’s not (not for everyone)! My error/issue is not listed anywhere on the App or the Apple/iTunes website! I found a very important error within Apple ID and billing addresses. I’ve contacted Apple so many times now about this issue (and similar billing issues in the past) and contacted Apple on many different platforms about my issue and no help! I am unable to call Apple about my issue either and I cannot continue anything until the internal error I found in Apple ID has been corrected. Again, my issue is not in any one of the help support options or FAQs. I have tried different multiple searches about my issue and no help has surfaced. Apple Support has not been supportive as of late and customer service has gone down hill since 2016. Disappointing.

SM1DDY123 ,

Great experience 

I would recommend this app to everyone who owns an apple product. I hade a problem with my MacBooks Bluetooth and I got my phone and got on the  support app and the lady I chatted with asked me what the problem was and some information about the computer and them sent a list of steps to follow in the end I got my Bluetooth working. Another thing you can send a photo to help with your issues so you don’t have to try to explain the problem if you don’t know how to word it.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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