Aware Super 4+

The app is good when you can actually get it to work. I find it works well for a few weeks then all of a sudden it won’t even get to the login stage. It gives a message “Oops! Something didn’t work this time. Please try again”
Whenever I get this, the only way to make app work again is to delete it and download it again. Very frustrating

Hi thanks for taking the time to provide feedback on our App. To assist you further email us at mobile.feedback@aware.com.au so we can provide further details to assist you Kind regards, Aware Super App team

I really like this app, easy to use and has all the information you need at your fingertips. Would have been 5 star review except you cannot view documents on the iOS app. You only see statements so if you get an email saying document waiting you have to go online to access the document. Interestingly, when you access online you are encouraged to download app with a teaser to win an iPhone! You can’t view documents on iOS app. I sent email last month asking how to access, waited days and then phoned your contact centre as someone had left a message. Waited in lengthy queue and eventually spoke someone who couldn’t help other than lodging a request for IT team to look at app. One month later no change. On reflection perhaps 3 star but will leave it at 4.

Hi Diddledi, Thanks for taking the time to rate our App. We will look at your suggestion of adding a document centre to the App. Currently, via the App you can access your half yearly and annual statements. We will look at expanding this in future releases of the App. Kind regards, Aware App team

Nice looking app & easy to use, however when I am doing anything that takes a little longer to do I keep getting logged out of the app even though I am actively using the app. I then have to start from scratch again.

For example: logged out changing portfolio allocation while actively entering % for each asset. Also logged out using the insurance calculator while actively completing the questions.

Appears the app can only register when a call to the DB is registered (eg. Changing pages, submitting form etc.) rather than recognizing active use on a page such as filling out information. Given the content is often high in forms/questionnaires it does make some of the content unusable. Bit more work to go on this area I think.

Hi Pruesta, thanks so much for your detailed review, we will discuss these items with our app team and see if we can make these areas perform better in the future. Feedback like this helps make our app the best it can be for our members, so thank you for taking the time to provide it.