BetterMe: Health Coaching 12+

I just want to say thank you to the creators of this app - it’s absolutely worth the money. I’m eating healthy, enjoying cooking, I’m healthy and feeling fit, I’m seeing and feeling changes physically, feeling good mentally and like this is not something that will burn me out. Being able to do a wide range of exercises and skill levels, well organised and instructed, in the privacy and comfort of my own home, is huge! There’s no pressure, or shame, just support and understanding, with the chapters proving that you understand how to make these healthy lifestyle changes something permanent, positive, and sustainable.

This app is, in my experience, better, more sustainable, and more effective, than when I was working simultaneously with a therapist, dietician, and personal trainer to improve my health.

Super happy and excited to continue improving my health and confidence!

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're finding the BetterMe: Health Coaching app to be worth the investment. We're glad that it's helping you make sustainable lifestyle changes and improve your health and confidence. Keep up the great work!

Updating to respond to your response.

I have already emailed three times to that email address and have only had an automated response to say you will get back to me. Unfortunately you have not. I am still also yet to receive the email I need to receive from you in order to confirm my cancellation. You are a total scam.

This is further to my initial review. I have now had a response from the developer telling me they have not received an email from me and to contact their ‘help’ email address. Before I left my initial review. I had already emailed the address provided 3 times and also another email I had for the company twice. I received an auto response which got me to select what my issue was and said they would get back to me. No response so far. I have still also not received the email that is required to unsubscribe as part of their process. So it is basically impossible to unsubscribe. original review below I signed up to the introductory offer and cancelled immediately so as not to be charged the ongoing rate. I was charged anyway and my membership is mysteriously still active. I am still trying to cancel the subscription. Guess I’ll have to waste my time and contact my bank as the cancellation process through the app does not work.

Hello! We can see how frustrating it must have been for you. We do our best satisfying our clients' needs! Would you kindly reply to this review with the 7- digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply! Kind Regards, Team BetterMe

This company does not even deserve one star. In bold and highlighted by the website, when plan was purchased we would receive a personalised meal plan according to our preferences; which I optioned for meat free, vegetarian. Upon opening my meal plan, it not only included meat as the main protein, it also was incomplete with no recipes. To add, my partner and I both signed up with two significantly different diet preferences and with different health goals as required by the questionnaire. Despite this and their “algorithm” to craft a plan tailored to our personal nutritional requirements, we both received identical, generic meal plans with another company’s logo “Eat & Fit” . Attempted to reach out multiple times only receiving one email back asking to retake the quiz when this was never an error on my part. despite the several messages. I have lost all trust and question this company’s integrity and wonder how they continue to deceive and gain the money off customers who are really trying to make a difference for themselves trusting their services. I have been blindsided by their false advertising and now reviewing the many complaints and reviews on multiple platforms, I wish I had read them before making my payment. Would not recommend this app/service to anyone.

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve.This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly. Kind regards, Team BetterMe