Bird — Ride Electric 4+

Tourists from Aussie, great idea!

What an awesome idea. We had no trouble accessing them. Just enter Australia when entering your licence. A mount for phones would be perfect, especially for non-locals, we had to stop to look at a map several times.

Glitchy and poor customer service

Downloaded the app and purchased a day pass for the first time today. Unfortunately, the system is so glitchy that my e-scooter would stop working in slow zones, while other Bird users were still working in the same zone without issue. Wasted time troubleshooting with multiple scooters, resulting in being charged extra and never making it to my final destination. The support from Bird has been abysmal and insisted that there was nothing wrong. I highly do not recommend using this service as they are definitely not customer centric.

Developer Response ,

Thank you for expressing your honest thoughts. We are constantly aiming to improve our services and feedback like yours helps us do that. Feel free to contact us at hello@bird.co or through the in-app Help tab so we can better address your feedback.

overcharge - be careful

The App doesn’t work properly. Lots of time it is impossible stop the scooter even if you are in the correct area, with consequences overcharge. I saw many scooter with the same problem in few nights I used. The company even if they track you with the gps doesn’t reconsider the overcharge. They don’t care about your money.
Very strange the App give me the possibility to stop it only after 25 min.
Very disappointed about this company and the customer service. I still waiting for my refund…

Developer Response ,

Thank you for giving us a try and more importantly we want to make your experience better. Please reach out to us at hello@bird.co or through the in-app Help tab. We’d love to take a closer look at the charges you referenced.