Bolt: Request a Ride 4+

Taxify is great value and I’ve had good experiences with the actual ride part of the app. However the app itself is in serious need of work. The drivers usually do not get sent the address of the person they’re meant to be picking up for several minutes- leaving a long time where both parties are simply sitting waiting - several times when we’ve been around the block from each other. I’ve finally realised I just have to immediately message my pick up address to all the drivers to get them to me promptly. Additionally at Sydney domestic airport the app has a great deal of trouble locating the domestic pick up area for ride shares (unlike other apps which automatically pick up that you’re at the airport and direct you where to go) and took the driver to international and then only once id called him did he find us. If the app experience was improved this would be 10/10 as they have great promotions and service.

The app is incredibly slow, and struggles with the maps a lot. I get the spinning loading circle whenever I tap to enter an address, because it really has to think about it. The maps are not user friendly, and the maps the drivers get aren’t helpful at all. It put my address nearly a block away from where it actually is, so the maps integration needs a lot of work. All the drivers have been wonderful through, and I much prefer using the app to Uber where I can. Would recommend it to more people if the app wasn’t so laggy.

I have been using this app for a year and I have to say it’s the worst app for drivers. Half of your drivers don’t even know how to speak English let alone use the app. Drivers will accept my trip but I’ll watch them drive further and further away until I’ll cancel meaning I get money taken from my account to cancel on a driver that doesn't want to cancel and gain nothing out of it. Another driver didn’t even know how to use the app and accepted my request and then FINISHED my ride 1min later and I was still at home. That took the last bit of money I had left and made me extremely late to work. His excuse was he doesn’t now how to use the app etc etc and got his son to explain it to me because he can’t speak English !!!! (Just addressing few experiences with this app)This app should have forms quizzes and questionnaires to guarantee that these drivers know what the hell they are doing and especially know how to speak English !!! Other than that this app is super unprofessional and I’m never using it again. Better off sticking to cabs, yes they’re more expensive but they are a lot more efficient and professional.