Bridj NSW

Name: Bridj NSW
Rating: 4.4 (714 reviews)
Author: Bridj Pty Ltd

Travel

Only for iPhone

Free · Designed for iPhone

714 Ratings
Ages

4+
Years
Category

Travel
Developer

Bridj Pty Ltd
Language

EN
English
Size

54.8
MB

iPhone

A shortcut in your pocket BRIDJ is a new way to get around your city. We are on demand public transport, powered by technology that cleverly groups travellers with a similar journey path and dynamically routes the vehicle to reduce overall journey time. We adapt to the way your city moves, instead of the other way around. To get started, download our APP, enter where your trip begins, and where you want to go. If you’re traveling within our service area, we’ll match you up with other users headed in the same direction. We’ll provide you with handy walking directions to your pick up location. Then we’ll drop you off within a short walk of wherever you’re going. Each ride on BRIDJ costs significantly less than a taxi, and generally a similar price to traditional public transport. Plus, when you ride on BRIDJ you’re always guaranteed a seat and access to on board WiFi, so you can either relax or be productive.

Ratings & Reviews

4.4

out of 5

714 Ratings

Service OK but needs improvement
12/05/2021

FZ_89
Service has been ok so far especially if the trip is early in the morning, however it needs improvement when it comes to managing demand/bookings during peak hours when there’s heavy traffic. I had to wait for 15 minutes for a bus that never arrived, and worse, I wasn’t allowed to cancel the trip last minute - well I had to cancel it because I couldn’t wait any longer!A feature needs to be added, something like an “acceptable waiting period” which, if exceeded, should allow the customer to cancel the booking and look for alternate options.Also, don’t accept bookings if no bus can meet the customer’s travel needs. You’re just putting hopes up for nothing, and wasting their time.Lastly, for some reason the bridj app doesn’t show the precise location of the bus (in my case it never moved for the whole 15 min i was waiting), and i’m using the latest version of the app. This also needs to be looked at.My first 2 suggestions may not seem to be “good for business” in the short term, but they will improve your transparency to customers which should improve your business in the long run
Service OK but needs improvement
12/05/2021

FZ_89

Service has been ok so far especially if the trip is early in the morning, however it needs improvement when it comes to managing demand/bookings during peak hours when there’s heavy traffic. I had to wait for 15 minutes for a bus that never arrived, and worse, I wasn’t allowed to cancel the trip last minute - well I had to cancel it because I couldn’t wait any longer!A feature needs to be added, something like an “acceptable waiting period” which, if exceeded, should allow the customer to cancel the booking and look for alternate options.Also, don’t accept bookings if no bus can meet the customer’s travel needs. You’re just putting hopes up for nothing, and wasting their time.Lastly, for some reason the bridj app doesn’t show the precise location of the bus (in my case it never moved for the whole 15 min i was waiting), and i’m using the latest version of the app. This also needs to be looked at.My first 2 suggestions may not seem to be “good for business” in the short term, but they will improve your transparency to customers which should improve your business in the long run
Absolute joke
17/11/2019

Joelle FK
This app and service are absolutely ridiculous. Get used to waiting for 30mins due to changing arrival times at the last minute. It will regularly take me 37mins to travel a 7min journey using this service, especially since the so-called ‘update’. Drivers at times will also arrive at the wrong stop place for pickup and there is no way to communicate with drivers beforehand if this happens. Drivers will also arrive late and outside the wide window of supposed arrival times. I have also observed drivers dropping off at the wrong location as the location booked is not the same as the location that their in-bridj device displays. Sync to train times (this is crucial), use logic when creating arrival times, make services more direct and more frequent, have an arrival time instead of changing this every 5mins which makes it impossible to plan, improve the app system so that the drivers arrive at the right place for pickup. Customers also expect drivers to arrive on time and at least within the window that is booked.Very disappointed. Amazingly you’ve achieved a mode of transport that is more inefficient and unreliable than local buses. This is definitely a last resort for transport.
Absolute joke
17/11/2019

Joelle FK

This app and service are absolutely ridiculous. Get used to waiting for 30mins due to changing arrival times at the last minute. It will regularly take me 37mins to travel a 7min journey using this service, especially since the so-called ‘update’. Drivers at times will also arrive at the wrong stop place for pickup and there is no way to communicate with drivers beforehand if this happens. Drivers will also arrive late and outside the wide window of supposed arrival times. I have also observed drivers dropping off at the wrong location as the location booked is not the same as the location that their in-bridj device displays. Sync to train times (this is crucial), use logic when creating arrival times, make services more direct and more frequent, have an arrival time instead of changing this every 5mins which makes it impossible to plan, improve the app system so that the drivers arrive at the right place for pickup. Customers also expect drivers to arrive on time and at least within the window that is booked.Very disappointed. Amazingly you’ve achieved a mode of transport that is more inefficient and unreliable than local buses. This is definitely a last resort for transport.
L10 Sammy
04/08/2020

shsnsmdkd
He's so rude!! When I entered the bus I initially smiled and say hi to him to show courtesy and he didn't respond at all he just asked my name. Then when Im about to arrive in my destination I told him that I don't usually alight on that bus stop in a very polite way first of all because the bus stop across is in front of my house and he is going back on that same direction as well and lastly the bus stop that he is about to stop is currently closed because it's in front of covid clinic. I usually alight in that same bus stop every time I use Bridj and all of the drivers that I met before was really nice and accommodating but Sammy was so rude! When I told him that I'll be alighting on the bus stop across he raised his voice on me me and showed me that he is annoyed and told me that other people used to alight on that bus stop in front of covid clinic I just didn't answer back coz he is older than me. But seriously it's not hard to talk nicely.
L10 Sammy
04/08/2020

shsnsmdkd

He's so rude!! When I entered the bus I initially smiled and say hi to him to show courtesy and he didn't respond at all he just asked my name. Then when Im about to arrive in my destination I told him that I don't usually alight on that bus stop in a very polite way first of all because the bus stop across is in front of my house and he is going back on that same direction as well and lastly the bus stop that he is about to stop is currently closed because it's in front of covid clinic. I usually alight in that same bus stop every time I use Bridj and all of the drivers that I met before was really nice and accommodating but Sammy was so rude! When I told him that I'll be alighting on the bus stop across he raised his voice on me me and showed me that he is annoyed and told me that other people used to alight on that bus stop in front of covid clinic I just didn't answer back coz he is older than me. But seriously it's not hard to talk nicely.
Poor communication
07/05/2021

d-sj-2
Was directed to this service by Trip Planner but there was no communication about it being on demand and requiring a booking. Booking process was ok but definitely room for improvement. Arrival time kept changing (eventually arrived 10mins after initial window). On board, driver wanted to confirm destination and we discovered it was not correct. Headquarters advised driver to detour to incorrect destination as there were pickups there. I understand it’s a bus service, but when I booked the direct trip, trip time would have been 10-15mins. The detour would have made trip time at least 45mins. If they had communicated that it wasn’t direct, I could have made an informed decision about my travel. Very annoyed as I had already paid for bus but the delay would have made late, so had to disembark and get an Uber.
Poor communication
07/05/2021

d-sj-2

Was directed to this service by Trip Planner but there was no communication about it being on demand and requiring a booking. Booking process was ok but definitely room for improvement. Arrival time kept changing (eventually arrived 10mins after initial window). On board, driver wanted to confirm destination and we discovered it was not correct. Headquarters advised driver to detour to incorrect destination as there were pickups there. I understand it’s a bus service, but when I booked the direct trip, trip time would have been 10-15mins. The detour would have made trip time at least 45mins. If they had communicated that it wasn’t direct, I could have made an informed decision about my travel. Very annoyed as I had already paid for bus but the delay would have made late, so had to disembark and get an Uber.

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