Cellopark Australia 4+

Handy to have

This is a useful app that I end up using pretty much every single day. But I do have one on thing that would be great. People should be able to back pay time if they parked their car in a meter zone and forgot to pay. People shouldn’t be penalised well over $100 for a small park which they probably abided by the signed in time. I received a fine at 8:14 am in the morning for $140 only 14 mins after the time started. That’s very expensive for 14min. Honestly you could be doing your country a great service by simply allowing people of Australia to pay for time they spent and may have accidentally missed the pay machine but they are more then willing to pay for the spot. Another reason this is good is because things like dementia are on the rise, people are forgetting things all day long, that would not pass for having a ticket dropped but maybe it could help us people with bad memories. (Imagine they hop in the car 30min later open the app to stop the parking time and then find out they forgot to start the time, ($140 later)) even if a small fee is applied like paying for the full time of the sign.

If you have read this far, thanks hahah.

Don't know why they hate

TLDR: this app is good

So parking at my uni is $1.50 per hour with a $6 cap per transaction. About 3 hours into the day I planned on going home so I turned off my parking meter but on the way out I decided that I wanted to stay the rest of the day 😂. So I started the meter again. At this time I didn't know about the transaction cap. I checked my recent parking for the day and instead of being charged for two different tickets, which would have been about 10-12 bucks, I was only charged $6 even though I left my spot and stopped the meter in between. I was surprised that you guys would have my back like that, helping out a broke uni student 🙏🏾🙏🏾

The interface is a lil chunky but it's a new app so that's fine, there's time to improve. It makes life so much easier and I have no bad comments about it. All the 1 star recommendations are overreaction to small things.

Can’t believe how successful they’ve been

Can’t believe Cellopark managed to sign up Brisbane City Council and UQ.

The app is downright hostile to users. It is by far the worst designed and least user friendly app on my phone. It looks like a child designed the user interface. Instead of just tapping to start/stop a parking session, you’ve got to do some old-school “slide to unlock” style gestures in a direction that isn’t explained. The app is ugly, hasn’t been updated for iPhone X, but even on older iPhones the app will look like something out the 90s. Not user friendly and as complicated as you could possibly make it. There are large intrusive ads, for the “premium” service all over the app. They take up the majority of the screen. This app is so hideous looking at is like pouring seawater in your eyes. You can’t pay with PayPal, Apple Pay only credit card. It is a great idea, but the execution is beyond terrible. This app is a total dumpster fire and needs to be rewritten from the ground up, with a focus on simplicity, user friendliness, ease-of/use, proper design and functionality. These have got to be some of the laziest devs around, no one would ever use this app by choice, the only reason anyone I know uses it is because UQ forces you to use it. Cellopark has a captive-audience by way of UQ and Brisbane City Council.

Developer Response ,

Hi Ddstco, Thank you for your detailed feedback.
While we do not remember having apps in the 90's the design is a matter of taste and while we appreciate you do not like it - many other do...
We are also very sorry but many of your comments are simply incorrect - you do not have to 'swipe' to start - you can simply switch to 'click' to start in the app settings (even if many other things you do - like answer call is still swipe..).
There are NO ads in the app. The premium reminder services is a service by CellOPark but is in no way an add (just like many other services that have a Basic and a Premium account) and takes a small part of the screen (less than 1/8...).
You CAN use PayPal AND POLi to top-up a prepaid account. Unfortunately, we cannot currently offer PayPal on post-paid accounts due to their very high costs. Apple Pay is not supported due to the nature of the account and charges (i.e. – post-paid varying charges).
In both UQ and Brisbane you do have other options to pay for parking (such as the parking machines or parking permits) so no-one is captive in either of those places and the fantastic uptake we have in both clearly shows that many do not think like you and do choose to use our app.
Lastly, any and all parking apps need to know 2 basic things from the user - 1. which vehicle they are parking and 2. The zone in which they are parked (in order to charge the correct tariff). To that extent, CellOPark offers more options than any other parking app in the world - you can scan the QR, search, scroll, type, use the map or add to favourites. Once selected – all you have to do is swipe (or click) to start. We are not sure why you feel this is not simple or user friendly and if you have any suggestions as to how we can improve that – we’d love to hear from you.