CIDER - Clothing & Fashion 9+

Where can I start, I was hesitant on placing an order as I thought it was too good to be true but I went ahead and ordered 4 items. Wow! I was pleasantly surprised at the items I received. They were exactly like the description and photos. The price is awesome and unlike some sites it wasn’t rubbish quality. I had to return 2 of my items due to my choice not the store fault, I chose 2 things that didn’t suit me. The process was easy enough to do. If you’re in doubt, don’t be! Give it a go, you will be glad you did.

Thank you for sharing your positive experience with us! We are thrilled to hear that you took a chance to place an order with Cider and were pleasantly surprised by the quality of the items you received. We take pride in accurately representing our products through descriptions and photos, and we are glad to hear that you found them to be true to what was advertised. We are also pleased to hear that the return process was easy for you. Your recommendation means a lot to us and we appreciate your trust in our brand. If you ever need assistance or have any questions in the future, please do not hesitate to reach out. Thank you for choosing Cider! ❤️

For your company the customer is not a NUMBER ONE PRIORITY! I didn’t get the refund, I still have the dresses I won’t use because they can’t fit any type of body. No one from the customer service contact me back to find a solution. I will contact the ACCC because you didn’t even send me back the “half” refund you promise me and this is illegal in Australia! Again, WORST ONLINE SHOP and illegally don’t give back the refund and don’t give the chance to send back the purchase! Omg, the worst worst worst!!!! First of all, the sizes are not real! I’m a size L and the Large for them is actually a size S! I bought 3 dresses, 2 size L ( so so small I couldn’t even fit my arm in) the third size XL, fit just enough, I ripe it in 2 second, because doesn’t fit on my stomach area! A part of the humiliation, because in my entire life I NEVER ripe a dress, they don’t want refund me for the 2 dresses, instead they want I keep it and give me half of the money! I don’t need to keep two dress I don’t even fit on! Don’t trust this company!!! It is the worst of the worst of the worst!!!!

UPDATE UPDATE!!!

DON T BUY FROM THIS WEBSITE! All the reviews are fakes!!! They don’t give a total refund! Just how much they want!!! Don’t trust them!!!

We're so sorry to hear that you have a poor experience. Customer satisfaction is always a number one priority for us. We're deeply sorry that wasn't clearly demonstrated to you. In this case, we have forwarded your case to our dedicated department for further service improvement. Thank you so much again for bringing it to our attention. It will help us improve our operations and services.

This is such a good store! It’s vegan, doesn’t use slave labour and has such good quality clothing. Everything’s so pretty and I love that you can find things to wear based on the vibe they give off. My mum bought a top for me from cider as a surprise so it was a bit big since she guessed what size I am but I did some adjustments and now the wonderful quality top fits like a glove. It’s so beautiful. Buy from this store instead of Shein and Temu (bad quality stores that use slave labour) because it’s soooo worth the money.

We're so happy to hear you love your Cider pieces as much as we do! Thanks to your positive feedback, we're able to continue bringing high-quality, affordable pieces to wardrobes worldwide.