ClassPass: Fitness, Spa, Salon 4+

Awsome and affordable!

I have to be honest, I was a little bit sceptical about this app at the beginning, but after 2 months of using it I have to say I couldn’t put that money to better use. Comparing the apps rates, almost all classes end up being half price compared to studio’s original rates. Also, the flexibility is awesome! You can commit to going to a class each week or you can try a new one every week! This app has helped me discover studios that I never existed and also try some that thought would be great but weren’t!
The extra credit purchase options is great too if you wanna take on more! It’s on a fair rate almost same as subscription one, not like some service providers that charge you double for purchasing extra if you’ve ran out of your original allowance.

Fun way to workout but there are downsides.

Class Pass is a great way to discover a variety of different studios and teachers. It’s a fun way to workout and keeps exercising interesting. The downside is that I don’t feel it’s necessarily the best system for someone who wants to have a workout everyday. The credits run out pretty quickly (considering some classes are worth 15 credits alone) so you’re having to top them up constantly if you wanted to maintain consistency and this can be quite an expensive exercise.
Also, the minimum 12 hour cancellation window (to avoid being charged for the class regardless) is ridiculous!! You can’t predict how your day might pan out due to circumstances beyond your control (for example, if someone is prone to getting migraines unexpectedly) and having to lock yourself into a class schedule (for the evening) at the break of dawn is simply nonsensical. It would be more beneficial if the cancellation window was reduced to 3-4 hours. I don’t believe this would have a significant impact on other customers trying to book into a class.

Varied experience

It depends on where you are located. Only one option in a city of 330,000 and then the classes are relatively cheap but options are limited- not much opportunity to use ClassPass. In bigger cities, more options but the prices then begin to approach or even exceed costs of full membership at gym/studio. You’d then be paying for convenience, particularly if you’re travelling. But you better use what you paid for quickly - only limited number of credits roll over which makes this app more like a data plan than a reliable fitness plan. Despite asking for suspension of account while travelling or sick, ClassPass does occasionally continue to bill and their customer service does not always align with what their policies state (yes, this is a US company after all so they will squeeze a dollar from a dime when given the chance).
Update: the “cancel my membership” directions are incorrect in the app. Also, it is relatively simple to purchase classes in the app but to receive support they ask you to jump through hoops (“log in again for personalised service” when you’re already logged in, etc.) Generally, the app is a bit of a mess.

Developer Response ,

We appreciate the feedback we receive from our customers and will definitely take your suggestions about improving the membership plans and paused options into consideration. Your feedback has been passed to the appropriate internal team so we can discuss incorporating an update.