ATE Rewards 4+

I’ve been a noodle crew member for quite sometime for noodle box, and the move to concept ate had been a terrible decision.

The app works fine and the ordering process is quite slick. But the rewards for using the app is a joke.
Noodle crew used to give you 10% of your order back in virtual currency to use on your next order. It was amazing and kept me coming back for years.

Concept Ates loyalty program requires you to spend $200 to get a $10 voucher. $200.
I don’t think I’ve ever seen a loyalty program do something that cheaply.

Either increase the points you get for making a purchase, or lose me and many other regular customers for noodle box. Which would be a shame.

Everything about this app is horrible. It’s extremely bad experience I recommend avoiding it.
The app was extremely slow when you click on anything (more than 30 seconds waiting before it responded). I then put through an order for noodle box with a mix of regular and large size meals. We paid and then checked the order confirmation screen and somehow they were all small meals (not what we ordered). I think the app couldn’t handle multiple mixed sizes of the same item but I have no idea.
I called the store and they couldn’t help they had no idea how the app worked. Then I got a confirmation from Uber of the order so it’s not even their system it’s just some garbage overlay that just ends up with Uber anyway.
I couldn’t change or cancel my order. Very bad experience will never use this again.

Downloaded the app to take advantage of the $5 off your first order promotional offer. After dealing with a frustrating mess of a signup process, the app set its GPS location to a store 10 minutes down the road, leaving me waiting in the wrong store. After realising the apps fault, i find there are no customer service options like you may find in Uber eats or other apps, so my only recourse is to go pickup my now cold food from an entirely different store, even though I was standing in the store whilst ordering.

You can definitely say some of the fault lies on me, but if youre going to plaster your stores with “download the app now for $5 off” flyers, then I have an expectation that the app is going to be half decent, easy to read & understand, and not send me to and entirely different store.