DAZN: Stream Live Sports 17+

Long time NFL GamePass subscriber from Australia and absolutely devastated with the transfer of the product to DAZN. DAZN have ruined a perfectly good streaming service. Streaming quality is poor, games not Full HD, most old film gone, no historic condensed games, no coaches films, no way to hide scores and start from beginning if a game is in progress (think of time zones, it’s an international product.) Honestly I love the NFL and been a long time fan but given the quality of this DAZN product I am now questioning why I should continue to pay a premium price for such a terrible product.

If you’re going to transition your loyal customers across to a completely different platform, you should:

a) Give them an equivalent experience or charge them less money

b) Let them opt in and not send their credit card info to a third party they don’t know about, when they don’t even have accounts with that party.

Part B makes my blood boil but let’s focus on part A.

The experience is worse because you can’t tune into a game in progress and watch from the start. This is such a fundamental requirement it beggars belief we don’t have it.

Want to watch a game without commercials as you could in the past? Now you can’t. Want to stop a game and come back to it later and resume from the same place? Now you can’t. Would you like to download and watch offline like you have for years? Now you cant.

If they addressed all of these points above it would be a lot better. I have to say that in week 1 I had no buffering or quality loss so that was good.

This is really on the NFL. I had DAZN in Canada and nothing has changed, it has been substandard and barely fit for purpose for years.

The NFL should (and I bet they do) know this but they decided to f us all anyway. I hope they end up having to retrace their steps.

Don’t know where to start here. Pay premium money for an appalling product? Ye let’s start there

DAZN charging an absolute premium for a an app hosting NFL gamepass so why is it so bad?

- Poorly executed UX/UI. Menu structure, navigation and experience are terrible. Games not categorised and what I could describe as a budget interface

- Poor steaming quality. Just watched a full game, and probably had less than 5 mins of game time in what you would describe as acceptable quality. Blurred picture, interruptions, buffering you name it. No issues on this TV/-Connection with any other apps. You can rate the quality if the stream to “improve” the service though would think they stopped monitoring that inbox long ago on their way to retire in the Bahamas

- Content differs. Where is the game in 40 just to begin with. Paying top dollars for less content than last year.

- NFL experience has disappeared during breaks in play. For this living outside of US, this is a huge part of the game. Even the repetitive ads on ESPN Australia are more enjoyable than this

The comms prior to launch indicated this is an established premium app, so far it’s just a I’ll fitting and looking Sears suit being passed off as an Armani