Depop | Buy & Sell Clothing 12+

Started using the app after a friend recommended it to sell my luxury vintage items on. I use to use Etsy when I lived in the UK but was always so much of a hassle establishing your account.

Depop was super easy to set up and upload items and set up my account and start selling. Love the feature where you can make a quick video of your item your selling so people can get a bit more of a grasp what your selling but would like 1 or 2 more slots for photos.

But now going to the down side, with my items that I sell I don’t do it to make massive profits off my items but when the app takes 10% (even including 10% of shipping costs) it really eats into my profit margin. There should be % brackets in place so I can list some of my items worth up to 1000$ but I don’t really think it’s fair for Depop to take 100$ of that. I would prefer to pay a minuscule amount (eg .20c no matter how much the item is listed for ) when listing the items, this ensures that Depop gets their cut of every item that is listed and this will solve the issue of people listing items they do not intend to sell or just fake accounts.

Hey, thanks for the review. Our 10% fee allows us to keep Depop running smoothly. It contributes towards the cost of running the app, creating new features and improving our Community’s experience.

See our article about fees by going to 'Settings - Need help' and typing in ‘What about fees’.
Team Depop

Depop’s algorithm keep changing the currency from £ to AUD even I never set my region to Australia. When I listed out my item they are in £ and the app just automatically change it to AUD for me and there is no way I can change it back. This currency issue making me losing literally 100% of my profit. Reflecting this to the Depop team all they tell me is to relist my item and make me loss of all the like and comments, which means potential buyers. Can you even believe it? They charge 10% of your item selling price and the app performance is horrible, once you reflect the issue instead of helping you solving it all they imply is ‘deal it yourself’. Either decrease the portion of Depop fee and stop stripping us off or DO A BETTER JOB.

Following my most recent sale, the item was sell for £18 and somehow the currency sign changed. Asked from buyer that £18 was sent from her bank account and I have received AUD18 instead, which from conversion is less than £9. I have literally lost half of my sale price, plus stupid Depop fee and shipping cost. Contact PayPal and they declare that the rest has went to Depop. So Depop has received £1.8 + £9 pounds from this currency scam. More than £10 pounds in their pocket per single purchase, who the hell know how much they can make per day. Please guys, especially if you want to sell and have an eBay account stick with eBay, don’t even bother to try this app.

Thanks for your review. We appreciate just how frustrating this must be for you. The good news is that our Tech team are working to resolve this as fast as possible. Please get in touch by going to; 'Settings - Need help - Technical issues - I've still got an issue' to submit a report to us in-app. Remember to include your username and further details regarding your listings.

We’ll get this sorted ASAP.

Team Depop

I decided to download depop after hearing about it from other people. It made a few purchases and everything was all good. However I purchased a pair of Gucci trackpants that I paid 240$ and when they arrived, I quickly noticed that they were fakes. I contacted depop and tried to get my money back but because I had made the purchase through PayPal, I was told I had to raise a dispute on PayPal and get my money back through them. I raised a dispute on PayPal and after weeks of waiting for the seller to reply, I was finally told by PayPal that if I send the pants back to the seller and he confirms that they have arrived then I will be refunded. So I had to pay the original 240$ plus the extra 30$ for shipping with tracking back to the seller and after spending 270$, the seller denied that they received the item back even after shipping showed that they had been delivered. So in the end I spent 270$ on this item and got nothing from it and the case was closed by PayPal. I find it ridiculous how Depop and PayPal trust someone who is selling counterfeit items, which is against Depop policy to begin with, to have the morale compass to issue a refund when they are can easily choose not to. I will never be using Depop or PayPal again as their money back guarantee is an absolute joke and it favours the seller much more than the buyer.

We’re sorry to hear that things haven’t worked out with your purchase!. We do offer Buyer Protection on all items bought in-app or on our website. For more information on this, take a look here: bit.ly/depopbuyerprotection or reach out to us straight away so we can take a look for you here bit.ly/depoprequest. Please remember to include your username and also a screenshot of the case resolution from PayPal too.

We’re here for you.

Team Depop