iPhone Screenshots

Description

DiDi is the best way to travel, offering safe and fast rides across 28 cities across Australia and New Zealand. Just download the app, choose a destination, find a driver and pay directly in the app.

Whether you’re heading out with friends or need a ride from the airport DiDi can get you there safely, at a fraction of the cost. Let your dollar travel further with our everyday low fares and exceptional service.

Why choose DiDi?

Low Fares Every Day

At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less for our service than competing ride sharing services. DiDi fares are consistently lower than other ride hailing and taxi services, which means you get to save more money to spend on the activities you love.

Fast & Reliable

We’ve got over 130,000 drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast. Easily connect to a driver via the DiDi app in seconds and you’ll have a car at your location in minutes!

Safety First

We’re committed to helping make every ride with DiDi as safe as possible. All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world leading in-app safety features such as in trip check ins, phone number and home address anonymization, sharing your trip with trusted contacts and more.

Award Winning Rideshare

Aussies have rated DiDi the best ridesharing service in Canstar Blue’s 2020 review, giving it five stars over 8 categories, including reliability, customer service, cleanliness, value for money and more!

Driver Friendly

Our drivers get to keep more of your fare compared to competing ride hailing services, which means by using DiDi you also support the livelihood of local drivers. It’s a win-win choice for both you and your driver.

DiDi Rider Services

Express:
Quick and affordable rides, up to 2 people. Easy & affordable.

Max:
Spacious and affordable rides, for groups up to 6 or extra luggage.

Rideshare:
Match with another traveler in the same direction and split the cost. Up to 40% cheaper than DiDi Express rides.

Delivery:
Affordable, on-demand city-wide delivery. Low delivery fares starting from $6.30 for 24/7 on-demand delivery.

Need help?
Access https://australia.didiglobal.com/rider/help/ or email us help.rider@au.didiglobal.com

Enjoy a fast, safe and affordable ride. Download DiDi Rider now!

What’s New

Version 7.2.58

-Optimised user experience and implemented bug fixes

Ratings and Reviews

4.9 out of 5
148.4K Ratings

148.4K Ratings

Carly Eakin ,

Easy to navigate

Super easy to navigate ride share app with no bugs. Easy to figure out what I want to do, the cost of a ride, different stops I can make, and overall very user friendly in settings and payments. So far I’ve thoroughly enjoyed the discounts and free rides, and have encouraged others to use it when in a difficult situation with no car etc. so far have been super impressed with most of the drivers and their service and cars. Haven spoken to a few of them, they also seem to really enjoy the app and the difference it is bringing to ride sharing. I’ve really been enjoying the past month with Didi and can’t fault it.

Rach_W76 ,

First Didi experience

I spent close to 25 mins after 9pm trying to get home from the supermarket with my groceries due to two drivers canceling after almost reaching my pickup. It’s clear that ride share companies favour drivers over riders paying for fares- otherwise they would be charged for canceling our trips yet only charge riders for canceling? Every time a driver cancels a trip especially after being 100m from the pick up point, the worth of the scheduled trip should go into the rider’s account as a credit. I also don’t like that it automatically tries to reallocate the job without asking, if several drivers have canceled and wasted the rider’s time and patience. It doesn’t think that we may seek other alternatives eventually. I deleted the Uber app after 3 years of using it daily due to recently being racially abused by a driver then kicked out as soon as I got in and had to fight Uber for several days repeating myself over and over to get my money back. I’m hoping that Didi’s experiences improve. Looking at the price of the fares between the two they are very much the same and not cheaper at all.

nonecostheyrealltaken ,

Zero customer service help

I’ve had issues with the drivers cancelling on me which I have been charged for twice for reasons that weren’t through fault of my own, and I lodged a report of the incidents and in three months still haven’t had a refund or heard back from them. I have also had a driver say they will refuse to pick you up from certain areas due to police. I had a driver who wouldn’t cross the road to pick me up from my location and I couldn’t get to the driver due to the dangerous road I would have had to cross to reach the car, and so the driver left me there and cancelled the trip charging me as opposed to just meeting me on the other side of the road and I’m not even able to pin my location on the app so the driver knows the pickup point despite the address being right there in front of them which is a completely redundant feature to have to do in the first place.

App Privacy

The developer, DiDi, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Contacts
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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