dot Customizer 4+

When I first started using this app I found it fairly confusing, and it was hard to find the right contact details for the support crew, however, when I did get in touch with them I found them very helpful, and quick to respond via email. The app has some good features, especially now that I know how to import files (JEF format in case anyone is wondering, they're not very clear about it). However it can be clunky and glitchy. A bigger variety of fonts would also be great, especially smaller ones. I understand more video tutorials are on the way, which would be most helpful for other beginners like me!

The app says that it can import designs from other apps and can sync with drop box. Sounds great. What isn’t mentioned anywhere is the file type it uses and how you can convert other embroidery files to .istitch so that you can use more than the limited (but lovely) options that come in the app. I am feeling frustrated as this means I can’t do some specific projects that I wanted to try

I’ve had my embroidery machine for 9 months now and did struggle at the beginning with lack of instruction. I am l learning more and more all the time and am amazed at what this little app can do. Reading through reviews it does seem most of the bad reviews are from people confused about how to import designs from outside the app. Perhaps a tutorial on this would be helpful.