I have been an avid ebay user / customer for many years , i pay immediately after purchase, and leave positive feedback, which represents my100% positive feedback too . And in general ,most products are great , and every seller has good customer service. Until one of my most recent purchases, where the seller s communication & product support is lacking , as I purchased under the description advertised, but doesn’t suit the replacement oem part, i have followed up with communication with the seller and the request of pictures & detailing description of the incorrect part they asked for , they still haven’t adequately provided a satisfactory explanation , or offer of return & credit as per my request, i am a ebay plus member too . I have not left feedback yet , and generally get give postive feedback, but this is my first time hesitating on that. The items didn’t cost that much , but their first reply was good , and i followed their request however after that their reply wasn’t very helpful. I still love ebay and won’t change my support or purchasing . Thanks Daren