Erin Resident App 4+

Great app. Makes life much easier.

Before introduced to Erin app, we used to get physically fob/key from the building manger to access rooftop kitchen. Now, we have smart access, it makes apartment living much more convenient. Love the building info/document feature, smart parcel locker and key contacts. Keep up the good work!

Bad notifications and impossible to lodge apartment maintenance requests

Lodging apartment maintenance requests is no longer supported in the app. There used to be an option to lodge them, but now that option isn’t shown and, when trying to lodge one, you must select a ‘common area’. Moreover, the history of previously submitted apartment maintenance requests isn’t shown anymore.
Also, the notifications section is a pain. Once you open a notification, you can’t go back to the list as you were reviewing. It sends you straight back to the Home Screen, which makes checking notifications very complicated and makes you miss the notification you had just seen, so you might click it again.

Developer Response ,

Thanks djncify, the "common area only" defects is a setting that is allocated by your building manager or your OC/Body Corporate. Whilst we appreciate the feedback on this matter, as this is not a setting we control and we would appreciate your understanding in amending this review. We would like to thank you for your notification feedback though :)

Feels like an early alpha

PROS:
- Looks nice if you don’t use it for more than a couple of minutes
- ???

CONS:
- Unclear password requirements
- Passwords don’t store in keychain
- Login sessions arbitrarily reset, meaning you are booted out to a password you don’t remember in an app you rarely use with infuriating regularity
- Push notifications contain no useful information and more often than not don’t link anywhere useful
- Lists of prior notifications don’t click through anywhere useful either
- Interactions are generally sluggish and prone to repeating on you (tap item A, B, C, receive item C then item A 5 times 20 seconds later)
- Alerts and documents sometimes come through in the app as DOCX files?! What conceivable use is that to me on a phone?!?
- Chat feature is unreliable with history (arbitrarily resets, splits chats, etc)
- Tickets submitted about building or apartment issues randomly vanish
- Screens showing submitted tickets truncate text at single line

Was this tested for more than 30 minutes? And by more than one person?

Developer Response ,

Hi JayAitch84,

Thanks for your review and comments. Feedback like this helps us design and develop better software that enhances your living experiences, which we are deeply passionate about.

If you would like to get in contact with our team through here: https://erinliving.com/support we will be able to assist directly with the issues you’re experiencing.

Erin can also assure you that we have recently circulated a customer feedback form for the top 10% of users of the app to gain further insights. So far none of the respondents have reported the same issues around passwords/signing out and push notifications which is why we would like to contact you directly to try and resolve some of these issues.

In regards to the .docx and Push Notifications, unfortunately, these are issued by Building Management or Owners Corporations, so Erin can’t fully assist you with these. Building Managers may have decided a .docx is applicable for this particular form for various reasons.

Thank you again for your feedback, hopefully we can be in touch soon.

Erin Customer Success Team