Expedia: Travel, Hotel, Flight 4+

Fun - relaxed - great value - quality family time

We were a family of 2 grandparents 2 parents & 3 children 5, 7 & 9 spread over 2 garden view rooms for 8 nights.
Although the adults have been to Fiji a number of times it was our grandchildren’s first time outside Australia. We consider Fiji the number 1 choice for introducing young children to a different country and culture.
Denarau Island is home to a number of quality resorts, we chose the Sheraton Fiji Golf Resort for its location, amenities and pricing.
We all had an amazing stay with priceless family time. From the world class buffet breakfast through to great restaurants for lunch, dinner and room service there was plenty of choice to suit all ages.
Our days were spent relaxing and eating by the pools, swimming and enjoying many resort cultural activities, games and just fun family stuff offered by the Sheraton and it’s amazing attentive staff members. Having a very affordable drop in kids club for the children gave us all time to relax and just chill when we needed some down time.
We found the Rosie Tours on site booking desk a great way to organise our days and outside activities with the Bula Bus a convenient way to access even more restaurants and shopping at the nearby marina.
Now we have just returned home we are planning when we will able to return an enjoy Sheraton and Fijian hospitality again.

Horrendous 3 year not so merry go round to get a refund

As a customer of Expedia, I can confidently say that their customer service is absolutely appalling. I recently had to deal with them regarding a cancelled flight due to Covid, and the experience was nothing short of a nightmare. Despite the fact that the airline had given us written authority for a full refund, Expedia refused to provide us with the refund that we were rightfully owed. Instead, they kept insisting that we take a travel voucher that we had no use for, as there was no possibility of us traveling in the immediate future. To make matters worse, we had already waited for over a year to travel, and had been left completely disappointed by the cancellation. Yet, despite the fact that we had been inconvenienced enough as it was, Expedia still refused to provide us with the refund that we were entitled to. Not only was their customer service completely unhelpful, but their attitude towards us as customers was downright dismissive and disrespectful. It's clear that they have little regard for their customers, and are only interested in making a profit at any cost. Overall, I would strongly advise anyone to avoid using Expedia for their travel needs. Their customer service is simply not up to par, and they are not a company that can be trusted to provide their customers with the service that they deserve.

Developer Response ,

Hi, we're so sorry to hear this. We want to improve your Expedia experience but can't direct message on this platform to understand more. Please reach out to our direct support channels at Expedia.com/service, so we can look into this and resolve it for you.

Frustrating filters let down a Great app

I really like using this app and use it almost exclusively - and I’m in the middle of a 94 day European holiday and I’ve book almost 80 nights using Expedia. I have also only had good responses when booking have gone wrong with Expedia staff always helpful with me incurring too much inconvenience and no additional costs. But I keep being frustrated by the price filter not really working - I don’t want a high-end hotel and some major tourist locations you want to filter them out so you can more easily see find a suitable hotel. The map function too shows you all the sold out properties ... why? I’m here to book a hotel not to see all the hotels that not available! Also I take the time to write decent reviews of most places I stay but I do get a little tired of rating the property at check-in time and then again when I have checked-out. At least add a section to the personal preferences to allow people to opt-out of one or both review preferences.
Fix these frustrations and I’m almost at a 5 star rating!