iPhone Screenshots

Description

The Express Plus Centrelink mobile app makes it even easier for you to do your Centrelink business online.

To use the app you need a myGov account linked to your Centrelink online account.

With Express Plus Centrelink you can do most of the things you do in your Centrelink online account. No need to visit an office or wait on the phone us! You can:

· view and update your personal details, including study details

· report your employment income

· view and update your family income estimate and payment choices

· check your payments

· upload documents to Centrelink

. view your Child Care Subsidy details

· apply for or pay back an advance payment

· track the progress of a range of online claims

· view your Centrelink letters

· view and save your Centrelink appointments in your personal calendar and set reminders.

. view digital copies of your Centrelink concession or health care cards

If you use a BasicsCard or your payments are income managed, you can manage your own money, see your available balance and view recent transactions on your BasicsCard.

To sign in to the app, use your myGov sign in details and create a myGov PIN. You’ll then use your myGov PIN to sign in to your app in future.

If you need help to create a myGov account, or to link to Centrelink, go to humanservices.gov.au/onlineguides

If you need help to use the app, go to humanservices.gov.au/expresspluscentrelink

What’s New

Version 4.6.0

To provide an improved experience, this update includes enhancements to:
· Paid Parental Leave circumstances
· Family Tax Benefit balancing
· Student payment reviews (New)

Ratings and Reviews

2.1 out of 5
4.7K Ratings

4.7K Ratings

nojmoney ,

Convenient but deceptive

I managed to get my whole claim processed through this app. Awesome! Everyone who’s been through the centrelink machine knows how tedious and frustrating it is, this app definitely helped with the hour long waits and inconsistent help that you get in office.
My biggest gripe however is the lack of information and notification I receive. Every week I’m supposed to make a financial report, which is understandable, however the app doesn’t notify me when I’m supposed to make it. It would be understandable if it was the same day every week but instead my payments areconstantly pushed forward and my report date is also. This makes it near impossible to keep track of my payments which in turn leaves me broke for fuel for interviews, food, phone and rent payments.

I have all notifications on for this app PLEASE add a report and task notifier so I don’t miss payments and so I can not be constantly stressed over late fees.

gcjfjdjhdhj ,

This is an app designed to confuse people.

This app is obviously designed to confuse and scam anyone who is actually trying to find and keep a job. There is nothing intuitive about it. Every time I try to use this app I have a panic attack. Whoever designed the latest update is either a psychopath who did it on purpose to destroy any chance of someone getting back on their feet or a total idiot who was given free reign for their total lack of understanding of the life of a person trying to find and keep a job. Every time I use it I feel like giving up on life. I’m always worried that I’ll miscalculate and end up getting one of those robodebt death sentences you people have been handing out. Why would you not have some sort of calculator? I get paid weekly on a Tuesday and somehow I’m meant to predict how long I will work every second Wednesday on top of a weird, staggered, week and a half, trying to work out from my payslip what hours went where! It’s like you are intentionally trying to mess with my head because I’m trying to do the right thing! Why sabotage someone who is actually trying to get work? I’m recovering from chronic anxiety and doing my best to get back in the work force and this is really not helpful!! PLEASE THINK ABOUT HOW PEOPLE ACTUALLY USE THIS APP AND DESIGN IT APPROPRIATELY. I’m doing my best to do my job properly, how about you guys trying to help me rather than trying to undermine me??

Nanao-chan81 ,

Just keeps getting worse not better.

After updating multiple times, attempting to log in multiple times only to be told that I have a pin and I should use that next time (hard to do when your system keeps deauthorizing the only device I use to access this app) and then after finally getting through the myGov login on to sit there and stare at the screen telling me it’s authorising for over two hours before I finally decide it’s not worth trying anymore. I’ve been using this app for several years now and this is the first time I’ve had this issue and it’s been going on for months at this point. Every single time I close the app it seems to deauthorize my device. But every time I’ve attempted to log in with myGov I get an email saying it was successful and then I spend hours staring at the authorising screen spinning in a circle and getting nowhere. Sometimes, eventually it will log in, today it is most certainly not. This along with the fact that you can only report in full hour increments which isn’t reflective of the hours I work, this has always been a finicky app to use but it’s rapidly going downhill fast and when the only other real option is to get on the phone then this is beyond unacceptable.

App Privacy

The developer, Services Australia, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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