Express Plus Medicare 4+

The app feels clunky to use and doesn’t support the latest iOS design guidelines.

It doesn’t support biometrics, instead relying on an inferior PIN.

The card UI looks terrible, but what’s worse is I can’t do anything with the cards. They’re just… there. I can’t add them to Apple Wallet. There’s no digital interaction or interaction, so I can’t present these anywhere to use them. They’re really just a picture of what I’m forced to carry in my otherwise unnecessary physical wallet. Take a look at Victoria’s far superior WWCC for a great example of how to support digital cards, even if they don’t integrate into the device’s digital wallet.

Oddly, the MyGov app also provides some of the same digital cards, but does support electronic verification so it seems like that can be used as a physical card replacement. That app also supports biometrics… you would think both apps were developed by different organisations, but… no, they’re made by the same company! 🤷🤔

I have joint account with my wife, on the card she is 1 I am 2, do you think it would be simple enough to be able to log in and download both of our Covid 19 certificates, I managed to get mine after 3 days of talking to Medicare I still don’t have my wife’s certificate, same old story go to myGov, they tell me go to Medicare, I feel like a tennis ball.
Why can’t I just simply log on and get both certificates, we have a joint card we have been married 40 years , my wife has no email address we have one we have shared since computer birth, we don’t want any other email addresses, why is it so hard do do the most simplest request. We have been told by Medicare to come to the office to ask for a hard copy, they can’t email me this information even then they can only give me a hard copy.
MEDICARE YOU ARE A DISGRACE TO THE COMPUTER RACE FOLLOWED BY MYGOV AND CENTER LINK YOU ALL NEED REEDUCATING TO HOW A REAL EFFICIENT BUSINESS RUNS.
Don’t try to use computers if you don’t know what you are doing.

I submitted a claim via this app which was easy and worked well, I was waiting and waiting for a refund. I thought maybe my claim got lost in the system so I referred back to your app to see if my claim was still pending but to my dismay could only view completed claims, the Centrelink person told me to call the call centre which I waited 40 mins listening to really bad music on hold, a very nice person answered my call and processed the claim, HOWEVER if the app would have shown my claim still in pending state I would have just as happy to wait. Can you add this feature ?? Thanks