ExpressVPN: Ultra Secure VPN 4+

Really liking the new version of the app! Great new bonus features like built in speed test & time connected plus lots of advanced options. And my absolute favourite part is I can now update the app without disconnecting from the VPN - game changer! I used to forget and it would freeze the whole AppStore app!

What a pleasure to use a fully rebuilt app that actually works from the start! And you’re still pushing small regular updates!

Thank you for making a new app that worked from day one! It shouldn’t be so ground breaking - but with so many developers releasing really buggy versions it’s refreshing to find a team that waited for a product that was great before release! Thank You!!

We’re thrilled to hear you’re enjoying the new version and its features! Thank you for recognizing the effort we put into delivering a smooth and reliable experience.

I’ve been using this service for almost a year, Australia based, from the Australian App Store, but I also use this service on my windows laptop. I’ve never used the extra features like password keeping, I honestly don’t do much that would test out the service, but it works as it should for a basic user- occasionally there’ll be a message to say there’s high traffic, but it’s always been fixed by the time I’ve gotten to the app to see if I should switch servers.
The only thing I should mention is the reason I was checking this page (and noticed all the frustration from China based users) was because there was an update queued that I went to download, and every time I tried to download it I became disconnected from both cellular and wifi service and had to restart my phone- this has happened to me occasionally before I started using this service, related to using eSIM, but I’ve tried 3-4 times this morning. I’ll leave it be for now and check back in a few days.

Hi, thank you for your feedback. Please chat with us on our website and we will assist you immediately. We're ready to help you 24/7.

https://www.expressvpn.com/support/ - E.C.

It works most of the time and it’s really fast in those days when it works. The downfall tho is that when it doesn’t work, it doesn’t work for all day…and the technology support can only routinely say things like they understand the frustration so and so but no further suggestions are putting forward…Look, I understand it’s difficult to resolve technical problems in an hour or so and I totally agree with some of the comments about this app is so out there, so firewalls are designed after them 🤣…but historical version shows nothing has been done regarding connection issues…so I doubt anyone is trying to do anything and this will ever be fixed for users in China! Update: 3 weeks not working (and I bought a 3-month plan and only working for the first two weeks.) So users trying to connect in China, don’t waste your money at the moment…it’s not working at all now! I will keep updating! I hope this will work again but have already bought another vpn.

After 2 months breaking down, it’s now working!

Hi, thank you for your feedback, and we're sorry to hear that your issue is still unresolved. Can you please email us at support@expressvpn.com with your ticket # so we can check if there's any troubleshooting we might have missed? Please include “App-store” in the subject line. - D.D