Femtek Cycle Tracker 12+

No Data - No timely responses

At present, the ring collected data for two days and then for the last 4-5 weeks nothing. I have read the FAQs. I have submitted online a request for support, and after which received some questions; that I responded to. I was advised they would follow up with their tech team (14 days ago). Which I have now popped another email direct to Brooke who has answered my enquiry originally, as I haven’t heard anything since.. I am at this stage, honestly disappointed. I pre ordered early 2023, there was a bit of confusion around when the BBring would finally be dispatched. I set it up (and told myself it was all worth it). And I am now frustrated by the lack of resolution. $349 AUD is serious money and commitment, and at this end, I have a device that is not acquiring any data (exc the first two days). I don’t know what other troubleshooting to do. I unpaired the device, uninstalled and reinstalled the app, I reviewed all the settings on the app, checked the FAQs and reached out. Obviously, I am open to my experience changing, but at present this is a terrible start.

Developer Response ,

Hey Megan,

We are sorry to hear that this was your experience. Unfortunately our manufacturing delays for our Kickstarter early adopters were completely out of our control and not something that we foresaw. It was a huge disappointment to us as well, but we tried to communicate this to our customers at every opportunity that we could.

Since January we have onboarded, streamlined, and completely overhauled our customer service. Although December '23 and January '24 were difficult transitional periods for us, and we have rolled out a lot of software and firmware updates to our app over the last few months.

We hope your experience with us hasn't come to an end and you are open to seeing the improvements that we have released in the Femtek app.

- Femtek Support

Horrible experience/buyer beware

I have had my ring for over a month and it’s collected less than 20% of data. I have tried all the trouble shooting strategies with no result. There has been 30+ emails back and forth. All about escalating to developers which never happened. I understand it’s a new business (which is why I wanted to support you) but all the behind-the-scenes issues are not my responsibility as a consumer. I am supposed to be having reduced stress levels while TTC and honestly, it's giving me more. I was told I was outside the refund window and can’t get a refund, yet raised the issue within 2 days of wearing the ring. In the terms it also states that as consumers we are agreeing to buy a faulty ring so there’s not way out. Very dishonest. Please be aware before purchasing. Was refused a refund. A lot of money to throw down the drain with a device that doesn’t work for me and many others.

Developer Response ,

Hey Caitlin,

We are sorry to hear that this was your experience and we understand how stressful the TTC journey can be; it was not our intention to cause further stress for you during this time. Although December '23 and January '24 were difficult transitional periods for us, and we have rolled out a lot of software and firmware updates to our app over the last few months, and as of iOS 1.0.19 and firmware version 5.5.0 released in April, all bugs and performance issues have been rectified. We understand your frustration and we have continued to work on ensuring our product faults are rectified. - Femtek Support

Don’t buy!!

Have had a very similar experience to the other people leaving reviews. Months of back and forth with support, being patient yet still no reliable data and can’t input any cycle data in. The app isn’t set up well to be user friendly either. Unfortunately they are charging a large sum of money for a product that is a long way off being what it claims to be but they refuse to issue refunds and keep making promises and asking you to be patient. Had enough! Don’t waste your money