Fitter Coach 4+

Marketing Trap and Worthless App

The marketing for this app is brilliant. It uses social media to entice you to ‘learn more’ and then It asks you a bunch of personal questions so that you think you’re getting an individually assessment. You don’t get pricing until AFTER you put your details in and then it charges you anyway even if you don’t confirm. You then have to email them to ask what the hell it is you even paid for - which turns out to be nothing much.

The app itself doesn’t provide any option to cancel the subscription, nor does it tell you when your current subscription ends. You need to email support for this information (who were not helpful at all when I complained about being charged without confirming - I’m not happy about it but I’ll cop that on the chin and be more careful next time, but not having subscription information readily available is dodgy).

Developer Response ,

Hello! Apologies for confusion regarding our checkout process. We'd be happy to learn more on what went wrong as currently, users are provided with 3 subscription options and their prices before proceeding with a purchase. Would it be possible for you to reach out to our support team - hello@getiftterapp.com so we can take a look?

As for the application itself, we appreciate the feedback and will make sure to take it into account when improving our user experience.

Do not even add app to phone - it’s costly!!

Charged for something I never signed up for! All I did was download the app!! Never ever was I informed I was being charged, never signed up to a subscription, no contract, no communication about “my account” & “my account” has no details of linking to any payment or history of previous charges I’m supposed to have paid! “My account” actually has no details at all, that I can see!! I’ve never even used the app!! I luckily got my money back, after hours and hours of gathering evidence I’ve not set this up!! Very clever con! Good luck if you download!! It has taken a lot of hours to prove this, cancelling my bank cards, changing multiple passwords, it’s been a nightmare!!

Scam

This is a scam. I paid for 6 months and haven’t been able to login to the app. I have made 3 attempts at contact to correct the issue and didn’t get a reply. Their response is obviously an automated one as I clearly state that I made 3 attempts to contact them without getting a reply. They provided the same fake email address I’ve already written to.
Their second response only confirms that this is a scam. They can’t answer 3 emails so reach out on social media they told me. I did. And not surprisingly they still have my money for something I cannot use. Scam!

Developer Response ,

Hello! For clarification, the responses are not automated and are answered individually. At the moment, our customer support team is experiencing a higher volume of requests than usual, thus the delay. We would like to apologize for the inconvenience, if you are yet to receive a response, please reach out to us via Social Media - Facebook/Instagram.