foodpanda: Food & Groceries 4+

An update seems to have deleted my home address and changed the interface for adding a new one. Adding a new address now leads to a message saying that the email address is not registered. The help button looks to be disabled: tapping it does nothing. Using the web interface for now, where there also appears to be no support options, but at least entering an address works. The app needs fixing.

The fundamental aspects of the service work well enough - you make an order from a list of restaurants, a driver is assigned to pick up your order and delivers it to your location of choice. However, the app is not nearly as polished as it could be. My main issue with the app is the constant reloading - if you switch to another app, Foodpanda will be purged from memory and it has to load up again from the launch screen. Another problem is the estimated timing and order progression. The time estimation is often incorrect and the delivery driver’s location is not updated frequently enough, leaving me waiting outside my residence early or the driver having to call me as they’re waiting outside. Fixing these technical issues would greatly improve my perception of the service. (Apple Pay support would also be appreciated)

The app is terrible. It automatically updates the order status while nothing really is happening. This happened so many times and it’s really annoying. The first time, the order completed itself when I received nothing at all, chatted with the agent, they said oh we couldn’t get in touch with the rider; the second time, the rider was riding towards other directions; the third time (and the last time I ever used food panda), the app said my food has been picked up but I see no rider from the map; so I chatted with the agent, and he told me no one was working in my area!

I really wouldn’t mind if you just told me from the beginning that you can’t accept my order! Not after you’ve charged me money, waited an hour & had to talk to somebody.
Dump app