iPhone Screenshots


FordPass App is designed to bring all Ford owners added value, by providing a solid set of useful tools,
information and features to make their life easier – all in one convenient place.

With FordPass you will be able to:

• Find dealers, fuel stations, parking and much more near your current location.
• Access customer service support through Guides.
• Access, where available, your Vehicle Health Information, Service History and Owner Manual.

And coming on Fords fitted with embedded modems, arriving July 2020 onwards, you can get connected
vehicle solutions - Start, Stop, Lock, and Unlock your Ford and much more. Note, Start, Stop is available
on automatic transmission models only.

Please review these documents carefully before accessing or using FordPass.

FordPass Terms:
Australia: https://www.fordpass.com/content/ford_com/fp_app/en_au/terms.html
New Zealand: https://www.fordpass.com/content/ford_com/fp_app/en_nz/terms.html

FordPass Privacy:
Australia: https://www.fordpass.com/content/ford_com/fp_app/en_au/privacy.html
New Zealand: https://www.fordpass.com/content/ford_com/fp_app/en_nz/privacy.html

Australia: https://www.ford.com.au/fordpass/
New Zealand: https://www.ford.co.nz/fordpass/

What’s New

Version 3.18.0

• Now find more heavily used features at the top of the vehicle page including location, odometer, fuel / battery levels and range information, replacing the vehicle image. Also, pull the screen down to refresh the page.
• Fixed bugs and made some improvements under the hood of the app.
Keep the feedback coming!

Ratings and Reviews

2.1 out of 5
96 Ratings

96 Ratings

Jrad2210 ,

Great Idea - Very Flawed

Seeing lots of comments mentioning poor battery performance on iPhones. They’re not wrong. At one stage, it chewed all of my battery in 4hrs. Unable to turn off background refresh in the phone settings, so continues to use battery power.
With that being said, it’s a great idea being able to start your car remotely. Especially on those hot days. And the ability to track the vehicle when it is running is a nice security feature.

Developer Response ,

Ford and Apple have worked together to address battery consumption issues affecting some devices running on iOS 14+ after being connected to a vehicle. A combination of FordPass v3.14 and iOS 14.3 should resolve. We recommend upgrading to iOS 14.3, ensure you have FordPass v3.14 as well as restarting your phone.

Winco09 ,

Do not download

You have been warned. Bought a Ford Ranger 2020 model. Downloaded FordPass onto my iPhone 12. Worked once. Stopped connecting to the Ranger. Then froze my iPhone 12. Bricked it actually. White screen with Ford logo showing.

I was unable to hard reset using side buttons or any other method. Unable to get to settings to turn off ‘find my iPhone’ so I could initiate a reinstall. About to consider talking the phone to Apple. A 2 hours drive! Found a Mac app online that was able to reset the phone for free.

The iPhone is running iOS 14.4.1. Ford is a global company that should have a best-of-breed smartphone app solution. It doesn’t and my option is reflected in the many other 1 and 2 star reviews here.

Reubens123123 ,

Needs work

Unable to authorise another user. Approval from the app gives no feedback and the approval constantly says “awaiting authorisation”. Unable to edit account information, i.e. license plate number. Would be nice if you could change the A/C settings from the app. 22deg not cold enough on a summer day in Perth. Last known A/C setting is ok, but there can be a big change in temp in the morning on the drive to work and late afternoon when the car’s been cooking in the sun all day

Developer Response ,

Hi Reubens123123 - we hope you got assistance for your authorization issue by reaching out to Guides through the Ford Pass app. They should be able to assist you if your concern is still outstanding.

App Privacy

The developer, Ford Motor Co., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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