Freely Travel Insurance

Name: Freely Travel Insurance
Rating: 4.8 (2637 reviews)
Author: COVER-MORE GROUP LIMITED

Backed by Zurich

Only for iPhone

Free

2.6K Ratings
Ages

4+
Years
Category

Travel
Developer

COVER-MORE GROUP LIMITED
Language

EN
English
Size

122.1
MB

iPhone

Flexible, award-winning travel insurance in the palm of your hand. Wherever you’re off to next take Freely with you. Enjoy comprehensive overseas medical, trip and luggage cover, plus add Daily Boosts on-the-go for spontaneous activities. Only pay for the cover you need on the days you actually need it. Make claims easily and get 24/7 access to our medical and emergency specialists. Why travel with the Freely app? - Get a quote - Booking a trip? Get a quote in minutes for your next adventure. - Easy-to-submit claims - Accidents can happen while you’re away, so we’ve made it easy to start a claim in just a few taps. - Add Daily Boosts - Decided to ski for the day? Hopping on a last-minute cruise? Plans change, we get it, add extra cover on-the-go. - Safety alerts - With our built-in SOS feature, you’ll receive geo-specific safety alerts in near real-time. - Medical and emergency assistance - Get 24/7 access to our medical and emergency specialists. - Telehealth - Coming down with something? Ran out of medication? Access 24/7 telehealth, with e-script capabilities in over 70 countries and across dozens of languages. - Chat support – Got questions? Get help by speaking with our support team via live chat everyday 7am–7pm (AEST/AEDT). - Freely Travel Rewards - Unlock policy discounts, partner offers and rewards just for taking us with you. - We donate 1% of our revenue to environment and social causes. Important information Read our Product Disclosure Statement (PDS) at freely.me/au/pds before purchasing to decide if this cover is right for you.

Ratings & Reviews

4.8

out of 5

2.6K Ratings

Fulfilled claim
15 Aug

Cherrybasket
Freely are legitimate and trustworthy, was worried about this when making a claim, but they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a 5 day drama involving thousands of dollars lost. Would recommend taking photos of everything! Including receipts. This all helped with the claim.
Fulfilled claim
15 Aug

Cherrybasket

Freely are legitimate and trustworthy, was worried about this when making a claim, but they honoured the policy and paid us when we had a huge dilemma after a flight cancellation turned into a 5 day drama involving thousands of dollars lost. Would recommend taking photos of everything! Including receipts. This all helped with the claim.
Nice app but… look elsewhere
01/07/2023

Moonboy 45367
Thought I was covered after purchasing only to find out several days later when I logged back in that the app didn’t accept my payment. I found an in app message saying that I needed to delete and reinstall the app and pay again for the policy. I followed the instructions only to be left with the same error message. Then asked to upload images so they can debug. What sounded like an easy to use experience became simply unusable. Lucky I logged in to check before I left on holidays.Until they get their bugs ironed out, I will be looking elsewhere.

Developer Response
Thank you for pointing these issues out. We missed the mark. Your feedback is crucial, and we're on it to improve the app. The Freely team.
Nice app but… look elsewhere
01/07/2023

Moonboy 45367

Thought I was covered after purchasing only to find out several days later when I logged back in that the app didn’t accept my payment. I found an in app message saying that I needed to delete and reinstall the app and pay again for the policy. I followed the instructions only to be left with the same error message. Then asked to upload images so they can debug. What sounded like an easy to use experience became simply unusable. Lucky I logged in to check before I left on holidays.Until they get their bugs ironed out, I will be looking elsewhere.
Developer Response 09/08/2023
Thank you for pointing these issues out. We missed the mark. Your feedback is crucial, and we're on it to improve the app. The Freely team.
Not good for resolving booking issues
21/12/2023

JLT96!
I booked with these guys and there was an error in the sled service booking. It booked in my trip for a month earlier than the dates that I entered. When I realised this I contacted them to amend the dates but since the incorrect trip dates had already past they refused to help. They said that I should of checked all of their emails to make sure that there was no errors in their booking self service system. Would not even amend the dates and wanted me to pay again for an issue with their system. Would not use again or recommend to others.
Not good for resolving booking issues
21/12/2023

JLT96!

I booked with these guys and there was an error in the sled service booking. It booked in my trip for a month earlier than the dates that I entered. When I realised this I contacted them to amend the dates but since the incorrect trip dates had already past they refused to help. They said that I should of checked all of their emails to make sure that there was no errors in their booking self service system. Would not even amend the dates and wanted me to pay again for an issue with their system. Would not use again or recommend to others.
Great app
13/07/2024

Steve9911@
This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this.The only thing that could be better would be the ability to buy an annual multi trip policy like you can on the Cover-More website.

Developer Response
Hey Steve,Thanks so much for this review :-) We're stoked that you enjoy using the Freely app.We take your feedback about the multi-trip policy. We're working hard to continue delivering travel insurance that people love, so we'll definitely take it onboard. Watch this space!If you have any questions about your policy, please don't hesitate to reach out via the Freely app.Safe travels, The Freely team
Great app
13/07/2024

Steve9911@

This is the best travel insurance app, it makes it so easy. I can’t believe it took so long for a company to do this.The only thing that could be better would be the ability to buy an annual multi trip policy like you can on the Cover-More website.
Developer Response 08/08/2024
Hey Steve,Thanks so much for this review :-) We're stoked that you enjoy using the Freely app.We take your feedback about the multi-trip policy. We're working hard to continue delivering travel insurance that people love, so we'll definitely take it onboard. Watch this space!If you have any questions about your policy, please don't hesitate to reach out via the Freely app.Safe travels, The Freely team

We just made travel insurance even better. Yep, it’s possible. Freely Travel Rewards is here. Unlock policy discounts, partner offers and rewards just for taking us with you.

Version 5.11.0

25 Nov

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Identifiers
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Location
Languages
Age Classification
Copyright

Developer Website

Privacy Policy

Supports

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Freely Travel Insurance

Backed by Zurich

Ratings & Reviews

What’s New

Version 5.11.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

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Wallet

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