FreeStyle LibreLink – AU 4+

Recently with the new update Abbott advertises automatic glucose monitoring, but this feature only works like 50-70% of the time.

Usually it looses connections overnight and I have to rescan; but recently half way through my current sensor my phone just completely lost the connection. While I can still manually scan, the sensor no longer sends anything automatically. Retapping doesn’t resume the function either. Sensor doesn’t show up in the Bluetooth devices like it once did.

While I appreciate the attempt of auto glucose monitoring, this functionality still needs work. Until it’s improved my review will stay at 3 stars.

Thanks for letting us know. We appreciate the feedback. We'll need more information to help with this issue, so please contact Customer Support at (1800 801 478).

This technology is ground breaking for diabetes and pioneering getting this on apple. The app is functional, without getting into nitty gritty complaints the biggest UX issue I have is the graph axis’s have been designed with portrait mode in mind versus how diabetics usually interpret blood sugar graphs, including that from the LibreLink reader. Just because there’s real estate, it doesn’t mean it’s best used for the graph. The vertical axis is WAY over exaggerated and makes your peaks and troughs appear two to three time more severe then they do compared to how one normally views and interprets data or any normal graph layout. This causes an immense amount of anxiety and overreaction when testing using the app.

It’s to the point where I would rather carry the librelink then use the app, even though the integration and technology is excellent. This poor choice of design has had a large negative effect to myself and likely many others. Many overactive hypos or stress because graphs aren’t mean to be designed in portrait.

I founded a User Experience Design agency with a large team that designs for enterprise and understand how hard design can be. Perhaps it’s just me, but I doubt it. I would like your design team to make efforts to validate the graph design issues as I have seen other comments echoing the same issue. Thanks.

Thank you for the note - we will look in to this.

The colours that indicate in-range or out-of-range are a surprisingly helpful addition, compared to the reader. The sounds appear to be the same when there is a successful scan or an unsuccessful scan. This should be changed. Maybe these options could be configurable by the user (similar to the reader) so that, as a further option, you could set it to vibrate rather than make a sound. Which I think helps with privacy issues as some people don’t notice a vibrate but definitely notice a ‘beep’. The only real drawback is the inability to share the data between the reader and the app, so I’m trying to remember to scan both every 8 hours, as I find it easier to use the reader in the middle of the night or while driving (when you can’t touch your phone). So glad that Australians can now use this app.

Thank you for your comment. Try changing the Notifications sound volume in your Settings menu or putting your phone into vibrate mode. If you need further help, please contact us at 1800 801 478. Thank you.