GetYourGuide: Tours & Tickets 4+

Firstly I used GetYourGuide 10 times to book cruises across Europe in July last year. App was great, plenty of information about the activity, good directions, no issues when the cruise provider had to cancel due weather etc. Then when i went to the US for my birthday i’d had such success with the app that i thought i would book my most ambitious (and costly) cruise in California for myself and 2 friends. Despite us leaving my hotel in San Diego with plenty of time there had been a crash on the interstate 5 slowing traffic to a standstill. With an hour to go but with no hope in making it i called GetYourGuide but was told that - as per the cancellation policy - the cancellation fee was 100%. Luckily your feedback team responded to my complaint and I received a full refund. Way to Go!

Hi, we’re very sorry to hear that. To get things started, please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll reevaluate your case asap. Thanks!

I booked an excursion and when confirming my booking was advised I had paid for a gift voucher which I had to use to book my excursion. On the website I used there was No mention of me purchasing a gift voucher, also no mention of same in their terms and conditions.
I sent a copy of their booking website I used to GetYourGuide and requested a copy of their website showing where the details referred to a customer/me buying a gift voucher. Despite numerous email requests I sent asking for the above information, they refuse to respond and I still have not been provided the relevant information.
I have recently found their site that deals with gift vouchers and this is a totally different site to the site I used to make and pay for my excursion.
The cancellation terms and conditions are not the same when redeeming the gift voucher used to pay for your excursion as they will only provide you with a gift voucher to be used for future bookings, whereas when making a direct purchase, the company refunds your payment to your credit card. As I knew nothing about buying a gift card I believe I should have my payment reimbursed to my credit card.
My dealings with this company has proven to be an absolute disaster .

Hi! We're sorry to hear you had such an experience. Please, send us your booking details to: social.support@getyourguide.com and we'll be happy to review your case. Thanks!

Booked a small boat tour to Blue Lagoon and 3 islands. Tour was meant to include a visit to UNESCO protected city of Trogir. With highlights listed as Small group experience (12 people) for a more personalized service. Never made it to Trogir because the tour company put us on a party boat with over 100 people. When we questioned the boat operator we knew something was wrong. They told us to stay as we were in the right place. The tour we were on was fine - but we paid 3 times as much for a smaller group speedboat experience with other experiences such as wine tasting. Went and complained at the tour operator at the end of the day for a part refund - who first denied any wrong doing and and later agreed to a full refund after they admitted to their wrong doing. Get your guide needed to do the refund and only did a part refund so we are still short at least €50. Have enquired now multiple times with get your guide why they feel this should only be partly refunded and they have stopped answering my emails for over a week. Very disappointing and unprofessional. Will be using Viator going forward.

Still awaiting a response from our correspondence

Hi  lilheb! We're very sorry to hear that. Please, send us your booking details to: social.support@getyourguide.com from the same email address used to make the booking and mentioning the name used in this review, and we'll take a look at your case asap. Thanks!