HBF Health 4+

New update no longer allows you to select if you what to use your GapSaver or not. I have my account settings set for my funds not to be applied, yet when claiming online it keeps using my funds and bypassing what has been set in place by a customer service assistant. Please fix so I can submit my claims without my funds being used for the difference.

There are some very helpful and interesting features but trying to gain information on other member benefits is not available within the app. There’s a clickable link that will take you externally to the HBF Momentum webpage but this proved so difficult to navigate that I felt it necessary to call HBF to see what the problem was. The call centre staff member I spoke with encountered the same difficulties. She was tenacious however, attempting via desktop and mobile, both within this app and on the external website, to find the information I was seeking but to no avail.

I cancelled my HBF membership 2 weeks ahead of time, and in those last 2 weeks of my membership HBF signed me out of the app and cancelled my card, even though I was still paying for the membership. With no notice. Talk about a bad offboarding experience. I even went to claim something using the card and it was no longer working. Support told me I had to email the claim through.

It leaves a pretty bad taste in your mouth when you’re paying to use something but have all the functionality taken away from you. Definitely won’t be back!